What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!
Under the direction of department leadership, the Special Programs Manager II will be responsible for program management including initiation, planning, development, and monitoring of Special Programs implementations in order to ensure on time accuracy and fiscal sustainability. This position will act as a liaison between several functional departments for related activities to ensure projects and issues are tracked, updated, and reported out frequently as scheduled. This position will provide expertise and knowledge to support management processes for release management, and interdepartmental issue response and resolution management. Issues and projects assigned for this position will generally be medium-to-high priority / size of complexity. This position will be involved with technology deployments and communications of projects and issue management at the Manager, Director, and Chief levels as well as external organizations and providers.
As this position reports to upper management in Health Services, the assignments may be related to population health, any of the departments reporting to the Vice President, or any enterprise-wide strategic initiatives.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.
Provide research, analytical support, and project management in the areas of issue resolution, implementation of regulatory changes, strategic projects, development of policies, and configuration and processes that are in the best interest of supported business operations and departments reporting to the VP
Manage medium-to-large complexity / medium-to-high priority projects and issues inclusive of business, regulatory, or technology deployments (inclusive of project budgets and acquiring resources with agreements from functional areas, 3rd party vendors, providers, and consultants)
Coordinate, prepare, and monitor assigned projects, documentation, and report outs
Act as a liaison between several functional departments for related activities to ensure projects and issues are tracked, updated, and reported out frequently as scheduled
Assist work with external vendor(s) if needed in planning and implementing specific initiatives, contract development, board write ups, and to manage the terms of the vendor service agreement until completion of the vendor engagement
Assist in the collaboration with the department in planning, developing, and submitting responses to audits
Monitor ongoing work plans and initiatives to ensure that interventions are completed to mitigate risks and issues
Assist in coordination of annual reviews of Policies and Procedures (PnP) which includes gap analysis for PnPs, working with subject matter experts to update existing content or creating new documents, and uploading into source document management areas as needed
Assist in responses and completion of deliverables
Capture process efficiencies developed through projects and incorporate LEAN methodologies into project practices
Support the departments reporting to the VP on special company-wide projects and initiatives as needed
Determine program resource requirements and procedure resources
Gather details for budgets needed and analysis for special projects or issue resolution as requested by department leadership
When required, leads, or assists with the development of Request for Proposals (RFP) for external products and / or services
Perform any other duties as required to ensure Health Plan operations and department business needs are successful
Start your journey towards a thriving future with IEHP and apply TODAY!
This position is on a hybrid work schedule. (Monday & Friday - remote, Tuesday - Thursday onsite in Rancho Cucamonga, CA)
USD $91,249.60 - USD $120,910.40 /Yr.
With a mission to heal and inspire the human spirit, Inland Empire Health Plan (IEHP) is one of the top 10 largest Medicaid health plans, the largest not-for-profit Medicare-Medicaid public health plan in the country, and for the fourth year in a row, certified as A Great Place To Work®. Founded in 1996, IEHP supports more than 1.5 million Riverside and San Bernardino County residents enrolled in Medicaid or IEHP DualChoice (those with both Medi-Cal and Medicare). As of 2024, IEHP also offers Covered California plans, further ensuring health care access for even more IE residents. Today, IEHP has a robust network of quality doctors throughout our two counties and nearly 4,000 team members who are fully committed to the vision: We will not rest until our communities enjoy optimal care and vibrant health. To learn more, go to iehp.org.
Comprehensive Benefits
Competitive salary and a benefits package with a value estimated at 35% of the annual salary, including medical, dental, vision, team bonus, and retirement plan.
Mission: To heal and inspire the human spirit.
Vision: We will not rest until our communities enjoy optimal care and vibrant health.
Values: We do the right thing by: Placing our Members at the center of our universe; unleashing our creativity and courage to improve health and well-being; bringing focus and accountability to our work; and never wavering in our commitment to our Members, Providers, Partners, and each other.
Winning Team Culture
Certified as A Great Place To Work® four years in a row.
