Job Description

Title: Special Programs Coordinator for the Choices, SNAP, RESEA and Call Center

Salary: $64,000 + benefits

Classification: Exempt

Scope of Position: The Program Specialist will receive guidance and direction from Area Managers and any newly designated special projects and/or special initiatives under Choices, SNAP, RESEA and Call Center. The Program Specialist is responsible for collaboration with funders, stakeholders, and customers to understand the vision and objectives of each special project and initiative on the services needed. The Program Specialist will utilize project management tools and data tracking to capture customer engagement, efforts, and outcomes specific to each project or initiative.

Essential Functions

· Establish a positive, high-performing culture by demonstrating EDSI’s core values

· Work directly with the local program leaders and funder in the implementation and planning of special projects and initiatives

· Liaise with funder, employer, and other partner stakeholders to define project requirements, scope and objectives, and review ongoing outcomes

· Maintain a positive partnership with funders by attending meetings, engaging in proactive communication, discussing best practices, presenting program innovations

· Collaborate with Area Managers on the budget (if applicable), deliverables, and strategy of each project or initiative

· Schedule one-to-one meetings with leadership to ensure that program goals are met or exceeded

· Communicate regional best practices that will support these programs

· Support the organization of planning workshops for the region

· Provide support and strategies in outreach, screening, case management, job matching, and workshop facilitation services specific to the scope of work

· Serve as a back-up and support to each EDSI staff member assigned to the project

· Monitor project progress and proactively address any changes in project plan

· Responsible for data tracking of every service provided and utilization of the state system of record

· Demonstrate fluid approach to work and actively be part of continuous improvement and training

· Travel is required (up to 50%)

· Assist Area Managers with special projects that arise from funder requests

· Other opportunities as available

Education and Experience Requirements:

· Bachelor’s degree required

· Excellent written and verbal communication skills

· Must be able to work independently with little or no supervision

· Use language reflective of a commitment to diversity; demonstrate cultural competence

· Ability to interact with a wide variety of individuals and demonstrate a positive professional attitude

· Prior experience in case management, facilitation, and project management preferred

· Strong interpersonal and servant leadership skills required

· Clean driving record, valid Driver’s License

· Excellent writing and proofing skills and Proficient in Microsoft Office applications

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.