Special Police Officers (SPO's) will provide protective services for the patients, families, staff, and property of Children's National Health System (CNHS). As directed, CNHS SPO's respond to emergency situations while enforcing the established hospital policies and in accordance with the laws of the District of Columbia. Department personnel must maintain a tactful and courteous demeanor in the exercising of duties. Will perform access control using state of the art technology in order to ensure the safety of patients. Will perform security patrols of entire campus to proactively identify risks to the hospital. Frequently works with medical professionals in advancement of patient safety.

• Perform productive security patrols of the hospital, garage and perimeter; recognize conditions which are or will compromise the security and/or safety of the organization and take immediate action to mitigate; proactively and consistently submit work orders to correct safety/security violation discovered during patrols.

• Immediately notify supervisors of security/safety-related problems or issues.

• Take proactive measures to mitigate thefts, disturbances and other criminal incidents.

• Check to ensure that visitors and staff members are wearing proper identification badges/passes; ensure that visitors are properly identified and proactively address issues with non-compliance with visitors which are observed during patrols; adhere to departmental and hospital policies, procedures and directives as it relates to the management and processing of visitors to the hospital.

• Adhere to post orders for all fixed and patrol positions.

• Ensure a timely and appropriate response for emergency situations.

• Ensure that the applicable policies, procedures and directives are followed according to the specifics of the emergency situation.

• Able to effectively de-escalate disruptive behavior.

• Able to remain in control of emotions and not take acting out behavior exhibited by others personally.

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

• Anticipate and responds to customer needs; follows up until needs are met

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

• Use resources efficiently

• Search for less costly ways of doing things