Job Description

At The Salvation Army, our employees are at the heart of our mission. We are committed to fair and equitable pay practices and to creating an inclusive workplace where every individual is valued and supported.

Compensation Range: $30.66 to $36.07/hourly, based on experience.

Central Territory Headquarters LI

Job Objective:

To coordinate and enhance special events at the College for Officers Training through effective leadership, logistics and planning, collaboration between internal and external partners, and pursuing exceptional hospitality. The position would create a welcoming environment that exceeds guests’ expectations and supports the organization’s mission and goals.

Essential Functions:

Overall, this position will collaborate with internal departments and external partners to organize conferences and other events that will take place at the College for Officer Training. The position will accomplish this by:

Administration

• Oversee the daily logistics of assigned on-campus events
• Coordinate with the Director of Campus Life for hospitality, kitchen, and facility needs to ensure an effective experience for event guests.
• Submit accommodation and room requests following on campus procedures.
• Prepare menu and data sheets for assigned special events occurring on campus. This would include meeting with groups requesting use to ensure all information is gathered and accurate.
• Initiate billing for all conference groups in a timely manner.
• Maintain and update special event database.
• Coordinate with the Director of Campus Life for dining room needs.
• Be an active member of the Campus Life Department, Catering Board, and other teams as assigned.
• Follow and adhere to departmental financial guidelines and procedures.
• Submit supply requests through the Director of Campus Life in a timely manner
• Perform other duties as assigned

Customer Service

• Maintain special events supply inventory and ensure event spaces have an adequate reserve to meet the needs of guests on campus.
• Coordinate with the necessary departmental team members for decorations and hospitality needs for various events.
• Supervise meal service and clean up for all special events to ensure excellence in hospitality and facility upkeep.
• Coordinate hospitality needs to ensure accommodations and room usage spaces are ready for each function and event.
• Supervise and assist in room set ups for each event as needed.
• Monitor guest satisfaction and respond promptly to feedback or concerns to ensure an exceptional event and hospitality experience.
• Ensure compliance with all safety, sanitation, and organizational policies, coordinating with maintenance and housekeeping teams as needed.
• Maintains, arranges, and re-stock supplies and snacks for campus guests and break rooms for events.
• Assign apartments for overnight delegates and coordinate with the Director of Campus Life for keys/key cards for guests.

Minimum Qualifications:

The requirements listed below are representative of the minimal knowledge, skills, and/or abilities required for this position.

Education & Certification:

Bachelor’s degree in business management, Hospitality Management, Event Management or related field required; equivalent experience may be considered.

Obtain/maintain kitchen sanitation license as required by state/city.

Experience

Minimum of three (3) years of supervisory experience in hospitality, event coordination, or organizational management, preferably involving large group functions, events, or conference settings.

OR a combination of education and experience that

Knowledge, Skills and Abilities:

• Must be self-motivated and able to work with limited supervision and direction.
• Ability to pay attention to details and manage people to accomplish goals and objectives on a daily basis.
• Knowledge of commercial food preparation equipment usage
• Must be able to pass the MVR in accordance with The Salvation Army policy to drive official vehicles

Supervisory Responsibility:

Indirect. They will oversee custodial staff for set up, tear down, and during events on campus. Additionally, this position will oversee outside vendors on campus.

Travel:

Limited

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodations may be made to enable individuals to perform the duties of this job.

Physical requirements include the ability to lift up to twenty five pounds; Must be able to maneuver in event spaces for long periods of time.

Working Conditions:

70% in a typical office environment for administration; 30% in direct event management.

Qualifications

The Salvation Army offers a competitive benefit package for Full-time employees including medical, dental, vision, hearing, disability and life insurance, flexible spending accounts, 403(b) retirement accounts, a company-funded defined contribution (pension) plan and generous time off policies.

In compliance with the ADA Amendments Act if you have a disability and would like to request an accommodation to apply for this position, please call 847-294-2029.

The Salvation Army is an Equal Opportunity Employer Minority/Female/Veterans/Disabled