Job Description

There's no cultural organization in the world quite like Carnegie Museums. With a legacy of discovery and outreach dating back to 1895, today we are a family of four diverse, dynamic museums; Carnegie Museum of Art, Carnegie Museum of Natural History, Carnegie Science Center, and The Andy Warhol Museum. We're committed to being inclusive, both onsite and online, and to exploring with our audiences the big ideas and issues of our time. Carnegie Museums is interested in candidates who, through their experience and collaborations, will contribute to diversity and excellence of the Carnegie Museums community.

This is an Occasional position.

Please scroll to the bottom of this page to see information on the starting pay rate.

This is a union position.

The Special Events Assistant is responsible for assisting the Special Events Associates and Supervisors with aspects of event operations, such as performing as ushers at Music Hall events and coat checking during a Music Hall Foyer event. The Special Event Supervisors schedule this staff in advance of their assigned special event.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

• Completion of high school required. Minimum of one year of customer service experience, working with the public required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent customer service, strong verbal communication skills and ability to follow direction and work with a staff team required.

PHYSICAL REQUIREMENTS

• The ability to lift and transport boxes, such as programs for performances (up to 15 pounds), stoop, bend, and stand for long periods of time.
• Varied schedule includes holidays, weekends and evenings.

PRINCIPAL ACCOUNTABILITIES:

• Prior to a performance or event, review seating in the Music Hall, especially for your assigned area.
• Ensure your section has enough programs and assist in stuffing flyers and brochures, if needed. Be prepared to assist patrons.
• Make sure the duties for each event are clear and actively request clarification from the event supervisor if needed.
• During the performance, collect any rope that was used to section off areas before the performance begins in the Music Hall. Close all doors at the start of the performance and seat late guests as your event supervisor instructs. Ushers must remain at their section throughout a performance. Be attentive to guests who may need to leave during the performance, opening and closing doors quietly.
• Accurately count tickets, as requested by the event supervisor to produce the audience attendance.
• During intermissions, opens doors and provide direction and assistance to guests. Walk around the Music Hall Foyer to see that guests are comfortable and do not need assistance. Make sure no food or beverages are brought back to the Music Hall once the performance continues. Open all doors for guests and close them when the performance starts.
• After the performance, open all doors and assist patrons as they exit. Be patience with guests and do not rush them. After the Music Hall is empty, check for lost items (return to the event supervisor) and pick up any programs or trash remaining in the assigned areas.
• Be polite, professional, providing excellent customer service to all guests.
• Displays courtesy and sensitivity in dealing with the public. Projects the image and attitude of The Carnegie Museums.

The following PA Act 153 clearances, or proof of application of clearances, are required beginning employment and as a condition of continued employment: Pennsylvania Child Abuse History Clearance Pennsylvania State Police Criminal Record Check FBI Fingerprint Criminal Background Check Obtaining the required clearances is completed as part of the new hire process.

Carnegie Museums is an Equal Opportunity Employer

The above job description reflects the essential functions and qualifications for the position identified, and shall not be construed as a detailed description of all the work requirements that may be inherent in the position. The job description does not constitute an employment contract and does not alter the at-will relationship between CMP and the employee.

*GUIDANCE ON ESSENTIAL FUNCTIONS: The Americans with Disabilities Act (“ADA”) requires employers to consider and accommodate qualified individuals with disabilities. An individual is qualified if he or she can perform the essential functions of a job with or without reasonable accommodation. An essential job function is any task that is a fundamental part of the job. When considering essentiality, one must focus upon whether the function is essential to this particular job and not to the department as a whole. Some additional guidance on essential functions follows below. Please note that the following guidelines are non-exhaustive. If you have any questions or need additional guidance, please contact Human Resources. A. Is the function required to be performed on a regular basis? If the function is rarely performed, it may not be essential. B. Is the function highly specialized? Is the incumbent hired for his/her expertise or ability to perform the function? The need for special expertise is an indication of an essential function. C. Does the position exist, at least in part, to perform the function? If so, the function is more likely to be essential. D. How much time is spent performing the function and how often? Note that even functions performed 10% of the time could be essential if they are required on a regular basis. E. Would elimination of the function fundamentally alter the job? If so, the function is more likely to be essential. F. What are the consequences of not requiring the incumbent to perform the function? If they are significant, the function is more likely to be essential. G. Are there a limited number of employees among whom the performance of the function could be distributed if the incumbent could not perform it? If so, it is more likely to be essential.