Job Description

About Us

Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.

How This Role Impacts Live Oak and its People

The Special Assets Analyst assists with the workflow in the office by performing key administrative and analytical tasks, including submission of the Universal Purchase Packages to the SBA, generating reports in Excel and Salesforce, managing third-party report orders, and handling invoice processing. Additionally, the role involves conducting financial analysis, credit risk assessments, ensuring proper file documentation, and maintaining efficient processes related to the management of special assets.

What You’ll Do at Live Oak

• Submission of Universal Purchase Packages:

  • Prepare and submit Universal Purchase Packages to the SBA in compliance with regulatory and company requirements. Communicate with the SBA regarding credits in liquidation status, and follow up reporting on CPC and Wrap Up reports.

  • Ensure all required documentation is included and accurately completed.

• Reporting & Data Management:

  • Prepare and generate regular reports related to Special Assets loan performance, and credit risk using Salesforce and Excel.

  • Analyze and review loan data to assess credit risk and flag potential issues for review.

  • Ensure all reports are accurate, timely, and distributed to the necessary teams.

• Credit Risk Assessment:

  • Verify and validate data used in credit risk assessments to ensure accuracy and consistency.

  • Assist in the review of loan and asset data to identify and assess credit risks.

• Financial Analysis:

  • Support the Special Assets team in performing in-depth financial analysis of special assets, including reviewing financial statements, cash flows, and other key metrics to assess the financial health and performance of assets.

• File Maintenance:

  • Maintain and organize digital files for all Special Asset accounts within Salesforce, ensuring files are up-to-date, complete, and accessible.

  • Monitor file status and ensure all supporting documentation is accurately stored and easily retrievable.

• Invoice Management:

  • Process and submit invoices related to services completed for the Special Assets team, ensuring proper allocation and reconciliations, ensuring timely and accurate payment.

• Third-Party Report Management:

  • Order and manage third-party reports (e.g. appraisals, environmental reports, business valuations, and site visits) as needed to assess the condition and performance of Special Assets.

  • Ensure timely receipt and document the file to maintain workflow efficiency.

• Process Improvement:

  • Contribute to the development and improvement of internal processes related to Special Assets, reporting, and documentation.

  • Identify opportunities for enhancing efficiency, accuracy, and compliance in asset management and reporting.

  • Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC

Required Experience

• Demonstrated experience preparing and submitting SBA Universal Purchase Packages (UPP) in strict accordance with SBA Standard Operating Procedures

• Ability to handle sensitive information with discretion and maintain confidentiality

• Strong analytical skills and attention to detail

• Excellent organizational and time-management skills

• Strong verbal and written communication skills

• Ability to work independently and collaborate within a team environment

• Experience in a finance, credit risk, or asset management role, preferably with exposure to SBA lending or special asset management​

Preferred Experience

• Bachelor's degree or equivalent experience

• Experience with Salesforce, Excel, and reporting tools is highly preferred

• Familiarity with Salesforce or similar CRM tools

Our Values

• Dedication: Possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work.

• Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.

• Respect: Treat everyone with courtesy, politeness, and kindness.

• Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.

• Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more

For a detailed overview of our employee benefits please visit: http://www.liveoakbank.com/careers/

Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at HumanResources@liveoak.bank

EEO is the Law

The base pay range for this position is $56,540.00 - $92,520.00 per year. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate’s salary is determined by several factors including travel, relevant work experience or skills and expertise.

Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.