Job Description
Job Location: Acme Boise - Boise, ID 83713
Position Type: Full Time
Salary Range: $55,000.00 - $65,000.00 Salary/yearBase: $55,000.00-$65,000.00/year + Commissions.
Shift: Monday - Friday, 7:00 a.m. - 4:00 p.m.
Summary:
The Special Accounts Representative is responsible for supporting the Outside Sales team by building trust and strengthening relationships with our existing key account customers. This person services a high volume of sales orders and represents Acme in the most positive light by providing extensive product knowledge, a high level of customer service and demonstrating superior problem solving skills.
Responsibilities: Duties
- Enters high volume of sales orders with accuracy and attention to detail;
- Monitors high volume of orders with assistance of outside salesperson to facilitate sales orders, sales bids, vendor quotes, procurement, material receiving, and shipping to customers;
- Prepares and issues sales quotes that adhere to company standards and guidelines;
- Conducts appropriate customer follows ups, to assist sales team;
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and/or making recommendations to management;
- Researches and sources product for customers using a variety of tools, including but not limited to: Eclipse, catalogs, websites, and industry and store contacts;
- Proactively communicates with customers about expected delays or issues with their order;
- Follows up promptly on all customer requests for information;
- Develops good working relationships and rapport with customers;
- Assists other teams within the company when needed;
- Maintain Invoice queue daily;
- Maintains backorders daily;
- Participate in sales and marketing events as facilitated by the Company;
- Follows the directives of the Branch & Regional Manager.
QualificationsSkills: Technical
Qualifications/Experience
- High school degree or equivalent;
- Minimum of three (3) years customer service experience, or equivalent education and/or experience within the construction supply/distribution industry (hereinafter “industry”).
- Proficiency in the principles and practices of customer service and sales within the industry;
- Strong product knowledge of Acme’s inventory;
- Advanced verbal and written communication skills;
- Proven ability to manage priorities and conflicting timelines;
- Flexible, adaptable, customer service-oriented personal style;
- Advanced understanding of Solar Eclipse (POS) System, Microsoft Excel, and Adobe operating systems,
- Demonstrate understanding of sales margins;
- Competency with reading, navigating and understanding construction plans and specifications;
- Demonstrate proficiency in developing and executing written communications, reports and plans;
- Strong attention to detail;
- Goal oriented, energetic, and engaging;
- Strong problem solving and analytical skills;
- Ability to interact in a professional manner with employees at all levels within the Company as well as customers and vendors;
- Ability to multi-task and maintain focus while prioritizing the needs of a multitude of customers;
- Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
Working Conditions: Physical Requirements
- The employee is regularly required to sit; walk; use hands to finger, handle, or feel a computer mouse or other computer equipment; reach with hands and arms; talk and hear; use hands and arms to reach for, grasp and manipulate objects;
- The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl;
- May be required to remain in a stationary position for extended periods of time while on the telephone, or while operating or using office equipment and computers, or while writing;
- May be required to move or traverse considerable distances in the facility during the course of a workday.
- Must function equally well in both an office and warehouse environment.
