Job Description

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Crew Readiness Team has an exciting career opportunity for a full time Spec, Global Crew Readiness.

Job Purpose:

The Global Crew Readiness Operations Specialist is responsible for all aspects of onboarding process relative to positions that fall under the category of Management, Specialty, and Marine. High-level of competencies in communication, planning, stakeholder management, and time management are essential given the urgent and critical nature of these positions. The distribution of work may vary based on relevant skills, experience, and business need or as otherwise determined by management.

However, in any case, the Operations Specialist should maximize his/her time for efficiency and effectiveness to help the Global Crew Readiness Operations team in all aspects of the onboarding processes to achieve weekly, monthly, quarterly, and annual goals. This includes reporting and providing weekly reports to Stakeholders.

Essential Duties and Responsibilities:

1. Provides timely and customer-focused service to crew members that belong to the category of Management, Specialty, and Marine positions and internal customers
2. Ensures each crew member receives appropriate level of support and guidance to create an exemplary onboarding experience.
3. Ensures compliance to regulatory, local, international, and company policies to ensure safety and well-being of the crew members.
4. Liaises with the various teams (Talent Attraction, Crew Assist, Scheduling, Visa, Port Agents, School, Authorized Referral Sources and RCM Manila) when appropriate, to meet hiring and scheduling in a timely manner.
5. Provides back-up support to fellow Operations Specialists and guidance to the Operations Representatives by being a consultant in terms of visa, medical, and STCW requirements of shipboard roles
6. Works diligently and proactively to resolve all onboarding related situations, escalates irregularities to the Operations Supervisor; and, continuously explores ways to increase efficiency and effectiveness
7. Performs all administrative tasks related to the onboarding of shipboard employees
8. Prepares various reports as required, including, but not limited to, status reports, analysis, and lists of talent pools including status updates to Stakeholders.
9. Establishes monthly governance meetings with Recruitment, Scheduling, Mobility Centers, HR Onboard and Stakeholders.
10. Consistently meets the performance metrics set by the management team.
11. Performs other duties as required. As needed, participates in special projects assigned by management. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Education, Experience, Knowledge & Skills:

1. Bachelor’s degree in human resources, hospitality management, business administration, or related field from an accredited college or university or the international equivalent preferred
2. At least two (2) years onboarding or any relevant experience.

Key Relationships

Which group(s) of individuals is this person expected to positively impact? Which individuals is this person expected to develop/grow?

What are the matrix organization relationships that impact this role?

Maintain a good working relationship with the stakeholders by meeting their expectation and support the overall goals of the organization

Financial Responsibilities (For Management Roles Only)

Responsible for reporting and communicating any additional cost caused by any last minute movements.

Assist in the control of costs associated with crew movement travel expenses, such as transportation, airport operations, port operations, hotel, visas, immigration process and other required travel documentation that affects the department budget.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.