The role is responsible for coordinating reimbursement support activities, ensuring timely resolution of requests, maintaining accurate records, and improving service operations. The successful candidate will act as a key point of contact between customers, patients, internal teams, and external partners to support efficient service delivery.

• Manage standard and more complex patient and customer support requests, ensuring timely follow-up and resolution.
• Support case intake, documentation, tracking, and completion activities to maintain accurate service records.
• Monitor workflows, queues, and transaction quality to identify delays, prevent errors, and improve operational consistency.
• Collaborate with internal stakeholders, external partners, and service providers to address inquiries and remove service barriers.
• Maintain data accuracy across operational systems and reporting tools to support reliable decision-making.
• Escalate complex cases, risks, and unresolved issues to the appropriate teams to ensure continuity of service.
• Identify opportunities for workflow optimization and contribute to the adoption of digital processes that improve efficiency.
• Support a high-quality customer experience by ensuring clear communication and effective case management.

Requirements:

The ideal candidate has experience in customer operations, healthcare support, or service coordination, with strong organizational skills and the ability to manage multiple priorities in a structured environment. Bilingual communication skills are essential for effectively supporting diverse customers and stakeholders.

• High school diploma/GED or equivalent professional experience required.
• 2+ years of experience in customer service, patient support, case coordination, service operations, order management, or related fields.
• Bilingual proficiency in English and French required.
• Strong communication skills, both written and verbal, with the ability to explain information clearly.
• Excellent organizational skills and attention to detail when managing documentation and workflows.
• Ability to analyze issues, identify solutions, and coordinate follow-up actions.
• Comfortable working with customer relationship management systems, scheduling tools, or healthcare platforms.
• Experience with healthcare administration, patient access, reimbursement processes, or customer support certifications is considered an asset.
• Ability to work independently while collaborating effectively with cross-functional teams.

Benefits:

• Competitive salary range of $39,552 CAD – $66,847 CAD annually.
• Full-time employment opportunity with remote flexibility across multiple Canadian provinces.
• Comprehensive health, dental, and vision benefits.
• Wellness programs supporting physical, emotional, financial, and social well-being.
• Family support benefits, including parental leave, caregiver support, adoption assistance, and family-building resources.
• Access to professional development programs, training opportunities, mentorship initiatives, and employee resource groups.
• Inclusive workplace culture focused on purpose, collaboration, and meaningful impact.
• Opportunities to contribute to healthcare solutions that improve access and outcomes for patients.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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