Are you passionate about ensuring customers get the right spare parts at the right time, keeping critical water infrastructure running across the DACH region? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Spare Parts Specialist DACH, you will be managing spare parts operations for the DACH market, ensuring seamless availability, accurate identification, and efficient order processing to keep Grundfos customers up and running. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Customer Service Support team, you'll create impact by Driving customer satisfaction and equipment uptime by delivering fast, accurate spare parts support across one of our most important European markets..

Your main responsibilities include:

• Identify, quote, and process spare parts orders for DACH customers, ensuring accuracy and timely delivery
• Provide technical spare parts consultation to customers, sales teams, and service engineers using product documentation and system tools
• Collaborate with supply chain, logistics, and warehouse teams to resolve availability issues and expedite critical orders
• Maintain and update spare parts data, pricing, and product information in ERP and CRM systems
• Handle customer inquiries and complaints related to spare parts, driving first-contact resolution
• Support continuous improvement initiatives to optimize spare parts processes and customer experience

What makes you a great fit

Above all, you are a detail-oriented professional with strong technical aptitude, customer service mindset, and fluency in German, ready to be the go-to spare parts expert for the DACH region. We would also imagine that you have:

• 2+ years of experience in spare parts management, technical customer support, or order processing in an industrial or manufacturing environment
• Fluent German and professional English skills (written and spoken)
• Proficiency with ERP systems (SAP preferred) and Microsoft Office
• Strong technical understanding with the ability to read product documentation and identify components

It is a plus if you also have:

• Experience with pump systems, water technology, or rotating equipment
• Knowledge of CRM tools such as Salesforce
• Additional language skills relevant to the DACH market (e.g., French for Swiss market)

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com