Job Description

Keep Kia moving. Join a team where every detail matters.

At Kia Czech, a Spare Parts Specialist plays a key role in ensuring our dealers and customers receive the right parts at the right time. If you enjoy working with data, solving challenges, coordinating with multiple stakeholders, and contributing to customer satisfaction, you'll find an exciting and rewarding career with us.

As part of a successful international automotive brand, you'll have opportunities to learn, grow, and make a real impact every day

Overall Purpose of job

Provide support to the Customer Ownership Experience department, working primarily in the spare parts division

Place in Organisation

This position reports to the Parts & Accessories Manager. The role involves close collaboration with other team members as well as with our dealers in the Czech Republic.

Key Responsibilities

The following is a non exhaustive list of responsibilities for the role:

· Supporting the dealer network in the supply of replacement parts

· Resolving issues related to sourcing and verifying the availability of specific replacement parts

· Analyzing replacement part sales

· Improving customer satisfaction

· Handling replacement part requests directly from customers

· Communicating with suppliers

· Handling spare parts complaints

· Operating spare parts management systems

· General administrative support for the department

· Any additional ad hoc tasks as requested by Parts & Accessories Manager, or COX General Manager

· Managing spare parts claims, including validation of supporting documentation

· Ensuring correct implementation of pricing changes and data consistency across systems

· Providing basic technical support regarding part compatibility and discrepancies between catalogue and real parts

· Preparing invoices and credit note documentation, issuing invoices and credit notes in line with internal procedures, and executing

large-scale spare parts repricing activities.

Person Specification and Required Competencies:

· High school diploma

· At least one year of experience in a similar position

· Ability to work independently, excellent organizational and communication skills, professionalism

· Customer focus, business acumen

· Ability to responsibly resolve problematic situations

· Technical knowledge, familiarity with automotive issues, interest in cars, proactive attitude

· Knowledge of advanced English

· Proficiency in MS Office (Excel) and computer skills

· Willingness to work in an international environment

· Ability to manage multiple tasks and prioritize effectively

· Experience with invoicing processes and financial documentation

Ready to become part of the Kia journey?

Join a team that values collaboration, continuous improvement, and professional growth. We look forward to meeting talented people who want to make a difference and help us deliver outstanding service to our customers and dealer network.

Apply today and drive your career forward with Kia Czech ...