Job Description

• Full time role – flexibility to work 3 days office / 2 days WFH
• Work in either our Belrose or Wetherill park locations
• Excellent career opportunity working in a supportive team environment

We offer:

Change your future. Start your dream role with Dematic today!

Why You Will Like Working Here

Dematic combines 200 years of business experience with the soul of a start-up. We ensure every person can be themselves, make an impact, and have a harmonized work-life balance.

Our awesome Perks and Benefits include:

• Hybrid role - flexible position, up to 2 days per week working from home

• Generous salary + super

• Fitness Passport - Discounted gym & pool access for you and your family

• Exclusive health cover via Medibank - 9% discount on corporate health plans designed to fit every lifestyle, life stage and budget

• Excellent Employee Referral Bonus - Earn extra $3000 when you bring great talent onboard

• Novated Leasing & Salary Sacrificing Options

• Learning & Development - Study support and professional courses

• Corporate Discounts - On IT products and car rentals

• Paid Parental Leave + Purchase Leave and Volunteer Options

• Free Annual Flu Vaccination + Employee Assistance Program

• Global company experiencing high growth

• Progressive and innovative company mindset

About the Role

• Based in our head office in Belrose or our Wetherill Park location

• Hybrid work arrangement: 3 days office, 2 days WFH, Mon-Fri

• Become a parts detective in a welcoming team, solve problems, find solutions.

• Enter into a growing business in an exciting industry.

Tasks and Qualifications:

Key responsibilities include

• Working with customers and technicians to identify parts, provide information, raise quotations and deliver sales and aftersales support

• Driving spare parts sale with effective and focused customer service orders

• Ensuring parts supply and delivery targets are met

• Building and maintaining relationships with internal stakeholders

About You… Are you !

What We Are Looking For

The successful applicant will have:

• A passion for customer service and aftersales support

• Pride in their work and reputation

• Excellent communication and interpersonal skills

• Intermediate MS Excel and confidence in CRM and MRP software

• A logical approach to problem solving and strong attention to detail

• The ability to work unsupervised and also work within a team when required

• Previous experience in with spare parts is not essential, but a desire to learn about our business and our products is.

Why Work for Dematic?

Dematic is a global leader in the material handling industry with over 11,000 employees worldwide and over 900 employees in Australia and New Zealand. We partner with some of the most innovative companies in the world to design, build, implement, and support automated system solutions for warehouses, distribution centres, and production facilities. Our largest customers are household names in grocery, pharmaceutical, parcel delivery, and e-commerce online shopping.

And some other great things to know about us……

• Employee engagement is high at 80% in our recent employee survey

• Average tenure is 8 years, with 12% internal promotions and transfers annually because we actively invest in developing our people

• A staggering 30% of all new hires are referrals, as our people know it's a great place to work and recommend it to others

How to Apply

Click on the 'Apply for this job' button and:

• submit your latest CV and Cover letter – explaining why you are a good fit for the role

• MUST have full Australian working rights

Please note that due to the high number of responses, we will only respond to candidates that have been shortlisted.