NEURA Robotics

Spare Parts Manager (Human)

NEURA Robotics  •  Baden-Württemberg, DE (Onsite)  •  2 days ago
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Job Description

In Service & Academy, you make sure our customers and service partners can keep their NEURA robots running. As Spare Parts Manager, you own spare parts end to end: what we offer, how an order becomes a delivery, what it costs, and how the business grows.

How you work

You are part of the Service & Academy team and report to the Head of Service & Academy. You work closely with Service Engineering, Development, Supply Chain, Finance and Sales.

Your mission & challenges

Your responsibilities, in order of priority:

  1. Define spare parts
  • Define the spare parts portfolio for each NEURA product, together with Development and Service Engineering
  • Classify parts (e.g. wear parts, critical parts, recommended stock) and decide on which level they are replaced
  • Own spare parts master data and part numbering in our ERP system, and keep them current with every product change
  1. Set up spare parts processes
  • Set up the process from quotation and order to delivery, returns and warranty handling
  • Build the demand forecast from installed base, failure data and lead times, and use it to define stock strategy: what is stocked where and when to replenish
  • Track KPIs such as availability and delivery lead time, and train the service team and partners
  1. Define spare parts pricing
  • Define pricing model and price lists for spare parts, kits and exchange parts
  • Review prices and margins regularly, aligned with the Service Partner Program
  1. Grow the spare parts business
  • Analyze installed base and sales data to forecast spare parts revenue
  • Develop offers such as spare parts kits and an online ordering channel, together with service partners and Sales
  • Set revenue and margin targets, report on progress and feed recurring failures back to Development

What we are looking for

Must-have:

  • Degree or comparable qualification in industrial engineering, supply chain, mechatronics, business or a related field
  • Several years of experience in spare parts management or aftersales, ideally in robotics, machinery or automotive
  • Experience in setting up spare parts processes, demand forecasting and pricing
  • Hands-on experience with ERP systems (master data, inventory, purchasing)
  • Structured, independent and comfortable building things from scratch
  • Good language skills in German and English

Nice to have:

  • Experience with Microsoft Dynamics 365 Business Central
  • Technical understanding of robotics or mechatronic systems
  • Experience with service partner or distributor networks
NEURA Robotics

About NEURA Robotics

NEURA Robotics is a German high-tech company founded in 2019 in Metzingen near Stuttgart with the goal to revolutionize the world of robotics. Our mission is to expand the skill set of robots with cognitive capabilities so that they can work with humans in existing environments without having to invest in complex and costly safety systems. We aim to help make numerous fields of work more attractive, safer, and more social. Our guiding principle “we serve humanity” sums up this mission.

Today, more than 1000 team members from over 45 countries are working on advanced technology in the fields of environmental perception, drive and control technology, materials science, mechanical design, and AI.

By developing all key components such as AI, control software, sensor technology, and mechanical components in-house, the development team has made groundbreaking progress in a variety of areas.

With products such as MAiRA, the world’s first cognitive robot, or MiPA, a household and service robot, humanity awaits a new era of robotics. NEURA Robotics is currently working on launching 4NE1 (“For Anyone”), the first humanoid robot ready for series production.

With the Neuraverse, a comprehensive ecosystem for innovations in the field of cognitive robotics, NEURA Robotics is creating an important technical basis for automation solutions and enabling the networking of robots and partner companies on a global scale.

Industry
Manufacturing & Production
Company Size
501-1,000 employees
Headquarters
Metzingen, DE
Year Founded
2019
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