Job Description

Established in 1986 in the Swedish mountains, our love for skiing in untouched terrain and embarking on adventures in the wild run deep. Our purpose is simple: to bring this freeride spirit to the world. With our products, we aim to make adventures possible 365 days a year.

We are driven by passion, togetherhood, responsibility and winning spirit. We know that an inspiring spread of unique abilities and personalities contribute to our dynamic culture and our success. Now, we are looking for a new talent to join our team.

Join the E-commerce Operations & Consumer Service team at Peak Performance and help us extend the life of our products through best-in-class aftersales support.

As a Spare Parts & Aftersales Coordinator you will play a key role in managing spare parts operations, supporting warranty and consumer inquiries, and driving continuous improvements that enhance both customer satisfaction and product longevity. You will collaborate closely with teams across Quality, Sustainability, Retail, E-commerce, B2B, and external partners to deliver exceptional service experiences

The position is part-time, 16 hours per week, and based at our headquarters in Stockholm. The role reports to the Consumer Service & E-commerce Operations Manager.

Key Responsibilities:

• Manage spare parts requests and dispatches for tailors, stores, franchise partners, and consumers, ensuring timely and accurate handling
• Maintain and optimize spare parts inventory, sourcing processes, and related systems to ensure efficient stock management
• Provide Level 2 consumer support related to product information, warranties, claims, repairs, and order inquiries
• Drive improvements within spare parts, warranty, and claims processes to increase efficiency and customer satisfaction
• Collaborate with internal stakeholders and external partners to support product quality and aftersales initiatives

Who we think you are:

• Passionate about delivering exceptional customer experiences and extending the life of quality products
• Organized, proactive, and able to manage multiple priorities in a fast-paced environment.
• A problem solver who enjoys finding efficient solutions and continuously improving processes.
• A strong communicator who can confidently engage with both customers and cross-functional teams
• Curious and eager to learn, with a genuine interest in Peak Performance products and the outdoor lifestyle

Job Requirements:

• 1-2 years of experience within retail, customer service, aftersales support, warranty management, or spare parts operations
• Excellent communication skills in English. Additional languages are considered an advantage.
• Strong proficiency in Microsoft 365, including Excel. Experience with Salesforce Service Cloud and/or Centric is a plus
• Strong organizational, time management, with the ability to manage multiple tasks and priorities
• Ability to work independently while contributing effectively to a collaborative team

What we offer:

We offer you an inspiring work environment where our values of Passion, Togetherhood, Responsibility and Winning Spirit are at the core of everything we do, promoting creativity, teamwork, accountability, and progress. You get the opportunity to work with a great team that shares your passion for sports and outdoor life. We are on a growth journey, finding our line and building our future success. That provides interesting challenges and possibilities in all roles for the person who is curious and likes to get things done. We’re small enough for you to play a key role regardless of your position, but big enough to have a global presence. At Peak Performance, you get the best of both worlds.

To live our brand, we also offer

• Workout classes and yoga classes in our Training Box at HQ
• Sports Hour – 1 hour of training on Fridays (activity of your own choice)
• Mountain house & Apartment in Åre. Available for rent and team activities.
• Health care allowance – up to 3000 SEK per year
• Pension advisory via Linder & Partners
• Skandia Health Insurance

If our values inspire you and you share our passion for outdoor sports and products that combines style and performance, we want you to join our winning team. Apply now and unlock your freeride spirit!