Job Description

Our purpose is to make life better for people by delivering water for life. Our mission is to provide customer with high-quality water and services at a reasonable cost while promoting the preservation of watershed lands and aquifers. Our vision is to be an innovative water utility that sustains life, strengthens our communities and protects natural resources for future generations. Our STARS values are Service, Teamwork, Accountability, Respect and Safety.

About the RWA:
At the South-Central Connecticut Regional Water Authority (RWA), we provide more than just water—we deliver life-sustaining resources to nearly 430,000 consumers every day. As a not-for-profit public corporation driven by our commitment to excellence and community, we take pride in being responsible stewards of over 28,000 acres of land, ensuring the sustainability of our environment for future generations. Guided by the principles of Conscious Capitalism, we believe in the power of business to make a positive impact on the region we serve.
When you join the RWA, you have more than a job, you have a purpose and will become part of a team that values integrity, environmental stewardship, and community service. You’ll work with purpose, knowing that every drop of water we deliver makes a difference, and that our customers trust us to uphold the highest standards of reliability, sustainability, and care.
Purpose & Scope:
The Spare Control Room Attendant is responsible for the safe and efficient operation of pumping and storage facilities, distribution system assets, and associated control valves. The role requires the use of multiple software platforms—including SCADA, eOps, Smartsheet, and the Microsoft 365 Suite—to monitor, manage, and document system performance. The position serves as a central communication hub, supporting both routine operations and emergency response activities.

Hours: 11PM-7AM: Wednesday-Sunday. Hours subject to change based on business needs.

Responsibilities:
• Operate and monitor the distribution system using the SCADA platform to ensure reliable, efficient system performance.
• Maintain accurate operational logs, system records, and related documentation.
• Coordinate with Field Service, Field Operations, Engineering, Recreation, and Customer Service teams regarding system conditions and operational activities.
• Monitor and respond to all Control Room systems, including access control, flood warning, video surveillance, radio communications, and emergency notification systems.
• Serve as the primary communication point for internal staff and external contacts.
• Assess, coordinate, and initiate appropriate responses to emergency situations during both regular and after hours operations.
• Ensure compliance with occupational health and safety regulations, organizational safety procedures, and operational guidelines.
• Provide shift coverage as needed, including nights, weekends, holidays, and short notice schedule changes to support 24/7 operations.
• Maintain facility safety and security through operation of the access control system at 90 Sargent Drive and remote monitoring of four Water Treatment Plants.
• Record and track operational information including but not limited to: gate operations, hydrants placed in or out of service, confined space entries and exits, etc.
• Dispatch emergencies to on call personnel, law enforcement, and first responders as necessary.
• Monitor and manage gate access for treatment plants, pump stations, and other critical facilities.
• Distribute and collect keys and access cards for cleaning personnel and contractors working after hours.
• Continuously monitor the health of the distribution system to ensure proper asset performance.
• Report operational issues occurring during the shift, including communication failures, main breaks, and SCADA alarms.

Qualifications:
• High school diploma or equivalent
• Distribution Operations Certificate Preferred
• Understanding of basic hydraulic principles necessary to operate a water distribution system
• Familiar with the use of computers and computerized work stations
• Ability to work independently without direct supervision
• Strong problem solving skills
• Knowledge of RWA practices and processes
• Experience in a service related environment
• Able to Speak, Read and Write English
• Experience with system hydraulics, water treatment and/or plumbing
• Experience working in a busy operational environment while balancing various competing priorities of the job
• Familiarity with computers, Smartsheet, Microsoft 365 Suite, and other technologies utilized to effectively and efficiently manage the distribution system.

South Central Connecticut Regional Water Authority (SCCRWA) will not discriminate or permit discrimination against any person or group of persons on the basis of race, color, religious creed, age, marital status, national origin, ancestry, sex, gender identity or expression, sexual orientation, intellectual disability, mental disability or physical disability including, but not limited to, blindness, (unless such disability, even with reasonable accommodation, prevents the applicant from being able to perform the work involved), or in any manner prohibited by the laws of the United States or of the State of Connecticut. Further SCCRWA will not retaliate against or condone retaliation against any person or group of persons who oppose actions, treatment or conduct that they believe to be discriminatory.