Job Description

Medical Interpreter – Interpreter & Translator Services

Medical Interpreter in Springfield, MA | Baystate Health Careers

Department: Interpreter & Translator Services

Location: Baystate Medical Center, Springfield, Massachusetts

Job Type: Full-Time

Shift: Days and Evenings

Make an Impact with Baystate Health

Baystate Health is seeking a Medical Interpreter to join our Interpreter & Translator Services team at Baystate Medical Center in Springfield, Massachusetts. Our department plays a vital role in promoting equitable, patient-centered care by facilitating effective communication between patients and families with limited English proficiency (LEP) and English-speaking providers and members of the healthcare team. Through professional interpretation and limited written translation services, our team helps ensure patients understand their healthcare needs, participate in informed decision-making, and receive respectful, culturally responsive care.

The Medical Interpreter role offers a meaningful opportunity to make a direct impact on the patient experience by breaking down language barriers and promoting access to quality healthcare for diverse communities. Working collaboratively with patients, families, providers, and fellow interpreters, you will serve as an essential communication resource throughout the hospital and outpatient settings. This position also offers opportunities for professional growth through ongoing medical interpreter education, skill development, and a pathway toward national healthcare interpreter certification.

The Medical Interpreter Will:

• Provide accurate, fluid consecutive and simultaneous oral interpretation between patients, families, and healthcare providers to support clear communication and informed patient care.
• Facilitate effective communication while maintaining the highest standards of accuracy, confidentiality, impartiality, cultural awareness, professionalism, and ethical practice.
• Document interpreting encounters accurately in electronic medical records and other departmental systems to support continuity of care and departmental requirements.
• Respond promptly to interpreter requests, pages, and telephone inquiries, assessing communication needs and coordinating interpreting services across hospital and outpatient locations.
• Collaborate with fellow interpreters, departmental staff, and members of the healthcare team to ensure timely, reliable language assistance and provide clerical support as needed.
• Participate in departmental meetings, ongoing professional development, and medical interpreter training while continuously expanding medical terminology knowledge in English and the target language.
• Work toward and obtain the highest level of national healthcare/medical interpreter certification available for the individual's language pair within the required timeframe, maintaining certification through continuing education.
• Within 18 months of hire, must obtain the highest level of national certification for the individual's language pair as a healthcare/medical interpreter from either national organization providing testing, and fulfills continuing education unit (CEU) requirements to maintain it
• If not fully certified CHI/CMI (written and oral), must take an oral certification exam within six months of when it becomes available for language pair

Schedule Details

• Job Type: Full-Time
• Shift: Days and Evenings
• Hours: 40 hours per week
• Schedule: 8-hour shifts between 6am-6pm
• Weekend Requirement: Rotating weekends every 4-6 weeks
• Other Scheduling Requirements: Rotating holidays

Benefits That Support You

At Baystate Health, you get the best of both worlds: the resources, stability, and career opportunities of a large integrated healthcare system with the supportive culture of a community-focused organization.

Depending on eligibility, benefits may include:

• Competitive Pay & Benefits: Medical, dental, and vision coverage, including local Health New England plans.
• Tuition & Training: Tuition assistance, CEUs, and professional development opportunities.
• Career Growth: Clinical advancement, leadership development, and internal career opportunities.
• Regional Opportunities: Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Sign-On Bonuses: If applicable, Sign-On bonuses are paid to external hires only and are not applicable to internal or company transfers, unless otherwise specified. Former employees are eligible after one-year post-separation from Baystate Health
• Retirement: Retirement savings and employer match.
• Paid Time Off: Generous PTO for eligible employees.

About Baystate Health

Baystate Health is an integrated healthcare system serving patients and communities throughout western Massachusetts. Our network includes Baystate Medical Center, Baystate Children's Hospital, Baystate Noble Hospital, Baystate Franklin Medical Center, Baystate Wing Hospital, Baystate Medical Practices, and Baystate Home Health & Hospice.

Whether you provide direct patient care, clinical services, or operational support, your work at Baystate Health helps improve the health of the communities we serve.

Required Skills

• No experience required, training will be provided.
• Above average written and oral fluency in English and at least one other identified language.

Preferred Qualifications & Skills

• 1 year of related experience preferred.

Start Your Career at Baystate Health

You Belong at Baystate.

Education:

GED or HiSET (Required)

Certifications:

Certified Healthcare Interpreter - Certification Commission for Healthcare InterpretersCertification Commission for Healthcare InterpretersCertification Commission for Healthcare Interpreters

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$20.79 - $26.28 - $34.33

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.