Job Description

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

Role Summary

As a Care Navigation Care Coordinator, you will guide members and families through the healthcare system with empathy and clarity. You will partner with care managers and clinical teams to coordinate seamless transitions and resolve benefits questions. Your work ensures every member receives accessible, timely, and supportive care.

Core Responsibilities

• Guide members and families by phone to help them navigate care options, benefits, and local community resources.
• Partner with care managers and clinical staff to coordinate timely care transitions across healthcare settings.
• Research and resolve member inquiries regarding healthcare plan coverage, claims, and medical record requests.
• Collaborate across internal service teams and external providers to deliver coordinated, high-quality support.
• Accurately record member interactions, care activities, and community resources in electronic health record systems.

Required Qualifications

• 2+ years of experience in healthcare navigation, case management, community outreach, medical assistant, community health worker, pharmacy technician or equivalent practical background.
• Professional bilingual fluency in English and Spanish to support diverse member communities.
• Working knowledge of community health resources and social determinants of health principles.
• Demonstrated ability to listen actively, communicate clearly, and organize daily tasks in a collaborative team setting.
• Experience using electronic health records, digital databases, and workplace tools like Google Workspace.

Pay Transparency Statement

This is a hybrid position based out of our Lehi office, with the expectation of being in office at least two weekdays per week. #LI-hybrid #LI-NM1

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the hourly rate, you will be eligible for 5,000 stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.

Lehi, UT Pay Range

$22.12—$27.64 USD

Plano, TX Pay Range

$24.33—$30.40 USD

Why Join Us?

• Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
• Impactful projects that shape the future of our organization
• Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
• Flexible work arrangements and a supportive work-life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.

Privacy Notice

For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.