Job Description

Spanish-Speaking Technical Team Leader|

Budapest-Hybrid

Enjoy helping people grow, solving technical problems, and bringing a team together? Join us and help build our new technical support team in Budapest!

At transcosmos, we provide multilingual customer support for our international partners. Our new team will support European customers of a partner specialising in home robotics and automated cleaning solutions, helping them use their products and resolve technical issues.

We’re looking for a Spanish-speaking Technical Team Leader who enjoys being involved in day-to-day operations and supporting colleagues. You’ll combine people management with practical technical guidance, helping your team build confidence and deliver excellent customer service.

What you’ll do

• Lead and coordinate the team’s daily work, creating a supportive and collaborative environment.
• Coach and mentor colleagues, helping them develop their skills and confidence.
• Deliver product and device-specific training to strengthen the team’s technical knowledge.
• Monitor individual performance, provide constructive feedback, and support continuous improvement.
• Organise and lead team meetings that keep everyone informed and connected.
• Listen to customer and team feedback and turn it into practical improvements.
• Help the team meet the service standards agreed with our partner.
• Work closely with the Service Delivery Manager to support smooth daily operations.

Requirements

What you’ll bring

• At least two years of experience in technical support.
• Previous experience managing a team.
• Experience working in an SSC or BPO environment, with an understanding of day-to-day support operations, performance targets, and service quality expectations.
• Confident communication skills in Spanish and English, both spoken and written.
• Experience using ticketing systems and Microsoft Office applications.
• A customer-focused approach and strong problem-solving skills.
• The ability to motivate others, delegate effectively, and help colleagues take ownership of their work.
• Good organisational skills, attention to detail, and a proactive approach.
• Flexibility to work according to a shift schedule.

Benefits

Why join us?

• Hybrid working in Budapest, combining time with your team in the office and working from home.
• Cafeteria benefits and private health insurance.
• Language learning support to help you further develop your language skills.
• Opportunities for professional growth and development, building on your leadership and technical experience.
• The chance to help build a new team from the start and contribute to how it works together.
• An international environment where you can use your Spanish and English every day.

Ready to grow with us and help your team succeed? Join us at transcosmos! Apply with your CV in English—we’d love to hear from you.