Job Description

transcosmos | Budapest | Hybrid

Speak Spanish confidently and want to gain international work experience while studying? Join our new technical support team in Budapest!

At transcosmos, we provide multilingual customer support for our international partners. Our new team will support European customers of a partner specialising in home robotics and automated cleaning solutions.

This is an entry-level opportunity where you can use your language skills, learn how technical support works, and help customers get the most out of their products.

What you’ll do

• Support Spanish-speaking customers by phone, email, and chat.
• Answer questions about product features and everyday use.
• Guide customers through troubleshooting steps to resolve technical issues.
• Record customer enquiries and the actions taken accurately.
• Work with your teammates and escalate more complex issues when needed.

Requirements

What you’ll bring

• Spanish at C1 level or above, with confident spoken and written communication.
• English at B2 level or above for communication within the team.
• Student status that makes you eligible for student employment.
• A friendly, patient, and customer-focused approach.
• An interest in learning about products, troubleshooting, and new systems.
• Confidence using computers and everyday digital tools.

Previous customer support experience is welcome, but not required.

Schedule and start date

• The support team operates Monday to Saturday, between 9:00 am and 6:00 pm.
• You’ll work within these hours according to an agreed rota.
• Planned start date: 13th October

Benefits

Why join us?

• Use your Spanish every day and practise your English in an international team.
• Gain practical work experience while studying, developing communication, problem-solving, and technical support skills.
• Learn through training and guidance—you don’t need previous technical support experience to get started.
• Join a new team from the beginning, learn alongside your colleagues, and help build a supportive working environment.
• Enjoy hybrid working in Budapest, combining office days with working from home.

Ready to join us? Apply with your CV in English and let us know which days you’re available and how many hours you can work each week. We’d love to hear from you!