Job Description

Spanish-Speaking Technical Support Specialist – Medical Devices | Lisbon

Job Description

We are recruiting Spanish-speaking Technical Support Specialists for an on-site role in Lisbon, Portugal, supporting a leading global manufacturer of innovative medical devices and healthcare technologies.

In this vital role, you will provide specialized customer and technical support to healthcare professionals, clinics, and patients using cutting-edge medical equipment, diagnostic tools, or digital health applications. You will serve as a trusted point of contact, ensuring quick issue resolution, patient safety, and seamless day-to-day operation of essential medical technology.

Your Role

• Deliver empathetic, accurate, and professional customer care and technical support in Spanish via phone, email, and digital portals.
• Assist healthcare providers, pharmacies, and patients with device setup, troubleshooting, configuration, and connectivity issues.
• Guide users through proper usage, operating procedures, and product documentation.
• Log, classify, and track all inquiries, product feedback, and technical incidents within validated medical CRM systems.
• Identify, document, and immediately escalate adverse events, product malfunctions, and safety-critical incidents in strict adherence to regulatory standards (e.g., ISO, MDR, FDA guidelines).
• Coordinate device replacements, returns, warranty claims, and spare parts logistics.
• Maintain exceptional quality and data integrity while complying with healthcare confidentiality and data protection laws.

Your Qualifications

• Native or near-native fluency in Spanish (C1/C2 level) with strong verbal and written communication.
• Solid command of English (B2 level or higher) for internal communications, training, and database logging.
• Strong interest or background in healthcare, medical technology, nursing, biomedical sciences, or technical customer care.
• High attention to detail, active listening, and a calm, reassuring, and patient-centric demeanor.
• Good technical aptitude and problem-solving skills, with the ability to explain complex technical instructions clearly.
• Previous experience in technical support, customer care, or the healthcare/pharmaceutical industry is considered an advantage.
• Availability to work on-site at modern offices in Lisbon on rotating operational schedules.

The Offer

• Location: Modern office facilities in Lisbon, Portugal (full-time on-site).
• Work Schedule: 40 hours per week, rotational shifts (operating within standard daytime/evening schedules).
• Compensation & Benefits: Competitive monthly salary package plus performance bonuses, daily meal allowances, and private health/dental insurance.
• Relocation Support: Comprehensive relocation packages available for candidates moving to Lisbon (including travel assistance and company accommodation options).
• Training: Extensive, fully paid specialized training covering medical device compliance, technical architectures, and communication standards.
• Environment & Career Growth: Purpose-driven, multicultural environment with structured long-term advancement opportunities in the healthcare technology sector.