Job Description

Mercier Consultancy is proud to partner with Riot Games to offer an exciting opportunity for a Spanish-Speaking Support Specialist based in Sofia, Bulgaria, with fully paid relocation. Join a global leader in the gaming industry and help provide exceptional support to Spanish-speaking players worldwide.

In this role, you will deliver top-quality assistance to players, addressing their inquiries and resolving issues to enhance their gaming experience. Your passion for gaming and outstanding communication skills will help build a supportive and engaging player community.

Key Responsibilities

• Provide efficient and professional support to Spanish-speaking players across multiple channels such as email, chat, and social media.
• Investigate and resolve account, gameplay, and technical issues promptly.
• Maintain accurate documentation of player interactions and support cases.
• Collaborate with internal teams to address complex player issues and improve customer satisfaction.
• Gather and communicate player feedback to Riot Games’ development teams.
• Promote a positive, inclusive gaming environment through empathetic communication.
• Stay updated on Riot Games’ products, updates, and industry trends.

Requirements

• Fluent in Spanish and English, both written and spoken. Native language and nationality must be specified in your application.
• Excellent communication and customer support skills.
• Previous experience in player support or customer service roles preferred.
• Strong passion for gaming and familiarity with gaming culture.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience with customer support tools and gaming platforms is a plus.
• Willingness and eligibility to relocate to Sofia, Bulgaria, with full relocation support provided.

Benefits

• Financial support during relocation
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• Positive international working environment