Job Description
Mercier Consultancy is thrilled to announce an opportunity for a Spanish Speaking Hospitality Service Consultant. In this exciting role, you will provide exceptional customer service to our Spanish-speaking clients within the hospitality industry. Your primary focus will be to ensure that every client has a memorable experience while receiving the assistance and support they need.
As a Hospitality Service Consultant, you will be responsible for resolving client inquiries, providing information about our services, and addressing any issues related to their hospitality needs. Your fluency in Spanish will be essential in delivering personalized support and fostering strong client relationships.
Responsibilities
- Assist Spanish-speaking clients with inquiries via phone, email, or in-person interactions
- Provide information about hospitality services, responding to client questions and concerns
- Resolve client issues efficiently and effectively, maintaining high satisfaction levels
- Document client interactions and service requests accurately
- Collaborate with internal teams to ensure smooth service delivery and issue resolution
- Participate in training sessions to stay updated on hospitality trends and service offerings
- Contribute to enhancing overall client experience by gathering feedback and suggesting improvements
Requirements
- Fluency in Spanish and English, both written and verbal
- Strong interpersonal skills and a friendly, approachable demeanor
- Previous experience in customer service, particularly in the hospitality industry, is preferred
- Ability to handle multiple inquiries and tasks in a fast-paced environment
- Problem-solving mindset with a focus on client satisfaction
- Detail-oriented with excellent listening skills
- A passion for delivering outstanding service in the hospitality sector is highly desirable
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...
