Job Description

Mercier Consultancy is thrilled to announce an opening for a Spanish-Speaking Customer Support Representative in our Subscription-Based Services Department! In this vital role, you will be the go-to person for our Spanish-speaking clients, providing them with exceptional support as they navigate our subscription services. Your role will be crucial in ensuring a seamless and enjoyable experience for all users.

This position is perfect for individuals who are passionate about customer service and understand the unique needs of subscribers. If you’re enthusiastic, proactive, and eager to assist clients, we want to hear from you!

Responsibilities

• Respond to customer inquiries in Spanish through phone, email, and chat
• Assist clients with subscription-related questions, including sign-ups, payments, and cancellations
• Document customer interactions and solutions accurately in our support system
• Collaborate with internal teams to resolve customer issues and improve service quality
• Monitor subscription plans and provide adjustments as necessary
• Collect and relay customer feedback to enhance our service offerings
• Participate in training sessions to stay informed about service updates and enhancements

Requirements

• Fluency in Spanish and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Experience in customer support, preferably in subscription-based services or related industries
• Strong communication and problem-solving skills
• Customer-focused with a dedication to providing outstanding service
• Ability to handle multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support software and CRM systems
• Detail-oriented and organized approach to handling inquiries

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...