Job Description

Mercier Consultancy is thrilled to announce an opening for a Spanish-Speaking Customer Support Representative in our High-End Brand Retail Department located in Greece! In this prestigious role, you will provide outstanding support to our Spanish-speaking customers, assisting them with their inquiries about luxury retail products and services. Your role will be fundamental in ensuring customer satisfaction and enhancing their shopping experience.

This position is ideal for passionate individuals who appreciate the luxury retail sector and possess excellent customer service skills. If you are looking to make an impact in a high-quality retail environment, we would love to have you on our team!

Responsibilities

• Provide customer support in Spanish via phone, email, and chat
• Assist clients with inquiries regarding luxury products, orders, and returns
• Document all customer interactions accurately in our systems
• Collaborate with internal teams to resolve client issues and requests
• Maintain a thorough understanding of our luxury product offerings and brand values
• Gather customer feedback for service improvement
• Participate in training sessions to stay updated on trends in luxury retail

Requirements

• Fluency in Spanish and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Excellent communication and interpersonal skills
• Strong understanding of luxury brand positioning and customer expectations
• Ability to manage inquiries with professionalism and patience
• Proficiency in customer support software and technologies

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...