Job Description
Mercier Consultancy is thrilled to offer a position for a Spanish-Speaking Customer Support Representative for Disney +, with the opportunity to work from home in Greece! In this exciting role, you will assist Spanish-speaking subscribers with their inquiries regarding Disney + services, ensuring they have a seamless and enjoyable streaming experience.
If you are passionate about entertainment and customer service and are looking for a remote position that allows you to work from the comfort of your home, this opportunity is for you!
Responsibilities
- Provide exceptional customer service in Spanish via email, phone, and chat
- Assist clients with questions regarding subscriptions, content availability, and technical issues
- Document customer interactions and solutions accurately in the CRM system
- Collaborate with internal teams to resolve more complex customer issues
- Educate customers about new features, titles, and promotions available on Disney +
- Gather customer feedback to help enhance our services
- Participate in training sessions to stay updated on service offerings and customer support procedures
Requirements
- Fluency in Spanish and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
- Previous experience in customer support, preferably in the telecommunications or entertainment industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Customer-oriented mindset with a passion for helping others
- Ability to manage multiple inquiries effectively in a busy environment
- Comfortable using customer support tools and technology
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
