Job Description

We are looking for Spanish Speaking Customer Service Representatives to join our team, within the framework of our Diversity, Equity & Inclusion policies and in compliance with Spanish legislation on the employment of people with disabilities.

If you are an empathetic person, a good listener, solution-oriented and a team player, this role could be a great fit for you. In this position, you will act as a Customer Support Advisor for Booking, supporting international travelers and accommodation partners worldwide.

Your role will include:

• Managing customer inquiries related to services, payments and technical matters.
• Providing accurate and professional information via phone and email.
• Acting as an effective mediator between customers and accommodation providers.
• Following established internal processes to ensure high-quality service in all interactions.
  

Requirements

Fundamental Requirements and Attributes:

• Valid disability certificate, in accordance with Spanish law.
• C2 level of Spanish and B2 level of English, both written and spoken.
• Clear and professional verbal and written communication skills.
• Comfortable using Office 365 and able to quickly learn CRM and internal systems.
• At least 6 months in a customer-facing role or equivalent training.
• Proactive attitude, eagerness to learn and customer-focused mindset.
  

Benefits

Contract & Benefits

• Salary: €22,249 gross per year.
• 38.5 hours/week, rotational shifts between 09:00–20:00 (Mon–Sun).
• Initial temporary contract with the possibility of a permanent contract.
• 27 working days of annual leave.
• Initial training and ongoing coaching in a multicultural environment.