Job Description
As a Spanish-Speaking Customer Service Representative, you will be responsible for handling inbound and outbound customer communication, assisting with inquiries, resolving issues, and ensuring a smooth customer experience. You’ll work closely with internal teams while maintaining clear and professional communication in both Spanish and English.
Job Responsibilities
- Handle inbound and outbound calls, emails, and messages in Spanish and English
- Assist customers with inquiries, concerns, and issue resolution in a timely manner
- Provide accurate information about products, services, or processes
- Document interactions and update customer records in CRM systems
- Follow up with customers to ensure issues are fully resolved
- Escalate complex concerns when necessary
- Maintain a high level of professionalism and empathy in all interactions
- Meet performance metrics such as response time, resolution rate, and customer satisfaction
Requirements
Qualifications
- Fluent in Spanish and English (written and verbal)
- 2+ years of customer service experience (BPO or remote experience preferred)
- Strong communication and active listening skills
- Comfortable handling phone, email, and chat support
- Experience with CRM tools (e.g., HubSpot, Zendesk, Salesforce) is a plus
- Highly organized and detail-oriented
- Able to work independently with minimal supervision
- Reliable internet connection and a quiet work environment
Benefits
Benefits
- Collaborative and supportive work environment.
- Opportunity to grow with a company.
- Stable, long-term remote work opportunity.
- Health Insurance (Maxicare HMO) after 3 months probationary period.
