Siegen HR Solutions, Inc.

Spanish-speaking Customer Service Representative

Siegen HR Solutions, Inc.  •  Manila, PH (Onsite)  •  2 months ago
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Job Description

RESPONSIBILITIES:
  • Provides end user, customer
    care, technical support, and consulting services, in the form of inbound and
    outbound phone, email, chat support and other related activities to facilitate
    the following related transactions with respect to Consumer IQ.
  • Interacts with customer and
    ensures adherence to quality and customer service policies and procedures
  • Technical hardware/software
    support including router, mobile/tablet, app etc.
  • Provides constructive
    feedback to customers and panelists
  • Maintains a repository of
    best practices and customer preferences to drive a positive customer experience
  • Ensures absolute
    consistency of measurement across the business and strive for objectivity and
    efficiency
  • Works against established
    SLAs and metrics and evaluated by the degree of their achievement
  • Gains and ensures excellent
    knowledge of product, system and processes
  • Proactively work with
    process mentors from both internal and external departments to improve overall
    performance
  • Updated with the latest
    technology
TO QUALIFY: 
  • Bachelor's Degree Graduate with or without experience
  • OPEN TO UNDERGRADUATES with relevant work experience
  • Must be proficient with SPANISH and English
  • Must know how to read and write required foreign language
  • Must have basic web navigation skills
  • Must be willing to start immediately
  • Can converse using the English language
Siegen HR Solutions, Inc.

About Siegen HR Solutions, Inc.

Siegen HR Solutions, Inc., is a talent solutions provider that specializes in the Business Process Outsourcing (BPO) industry.

Siegen HR Solutions, Inc. provides organizations with a large data bank of competent talents in the field of Business Process Outsourcing through effective coaching and adequate selection of the best locally-available, English-proficient, and globally-acceptable personnel. We supplement and coach the talents with the knowledge they need to respond to the needs of BPOs.

Siegen HR Solutions, Inc. is a critical partner for both talents and organizations — Organizations partner with us to attain the highest levels of excellence in their talent strategies. Individuals train under our team to reach their personal and professional goals. We take great pride in what we do — coaching people to be ready for great opportunities, helping businesses win and careers soar.

Industry
Unknown
Company Size
11-50 employees
Headquarters
Quezon City, PH
Year Founded
2016
Website
siegensolutions.com
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