Job Description
Mercier Consultancy is excited to offer an excellent opportunity for a Spanish-Speaking Customer Service Representative to join our Client's Online Retail Department in Greece. In this vibrant role, you will provide exceptional support to our Spanish-speaking customers as they shop on our online retail platform.
Your fluency in Spanish will be essential as you assist clients with inquiries regarding products, order management, and any questions they may have about their shopping experience. You'll be instrumental in ensuring a seamless and satisfying customer journey, contributing to the success of our online retail services.
Responsibilities
- Deliver outstanding customer service in Spanish through various channels including phone, email, and chat
- Assist customers with inquiries related to products, order status, and online shopping policies
- Process orders, handle returns, and manage exchanges efficiently
- Collaborate with internal teams to resolve customer issues and ensure timely solutions
- Document customer interactions thoroughly in our CRM system
- Gather feedback from clients to improve our online retail offerings
- Stay informed about the latest product launches and promotions to provide effective assistance
Requirements
- Fluency in Spanish and English, with strong communication and interpersonal skills
- Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
- Strong focus on customer service and problem-solving capabilities
- Previous experience in customer service, particularly in online retail or e-commerce, is preferred
- Able to manage multiple inquiries effectively in a fast-paced environment
- Detail-oriented with strong organisational skills
- Passion for online shopping and a commitment to providing a positive customer experience
- Familiarity with customer support software and CRM systems is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
