Job Description

Mercier Consultancy is thrilled to offer a fantastic opportunity for a Spanish-Speaking Customer Service Representative for our Client's Hotel Reservations Department in Greece. In this vital role, you will provide exceptional assistance to our Spanish-speaking clients, helping them with their hotel bookings and inquiries.

Your fluency in Spanish will be instrumental as you guide customers through the booking process, address any questions they may have, and ensure that their travel experience is seamless and enjoyable. You will be at the forefront of delivering outstanding customer service in the hospitality sector.

Responsibilities

• Provide excellent customer service in Spanish through phone, email, and chat for hotel reservations and related inquiries
• Assist clients with bookings, modifications, cancellations, and special requests
• Effectively resolve customer issues or complaints with professionalism and empathy
• Document and manage customer interactions accurately in our CRM system
• Collaborate with hotel partners to ensure smooth service delivery and customer satisfaction
• Gather client feedback to improve service quality and offerings
• Stay updated on hotel promotions and travel trends relevant to the Spanish-speaking market

Requirements

• Fluency in Spanish and English, with strong communication skills, is essential.
• Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Exceptional customer service skills and a passion for hospitality
• Previous experience in customer service, particularly in the hospitality or travel industry, is preferred
• Able to manage multiple customer inquiries efficiently
• Detail-oriented with strong organizational abilities
• Genuine interest in travel and helping create memorable customer experiences
• Familiarity with customer support software and CRM systems is advantageous

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...