Job Description

Mercier Consultancy Group is actively seeking a motivated and client-focused Spanish Speaking Customer Agent For Fintech to join a dynamic, forward-thinking team based on-site in Athens, Greece. This is a standout opportunity for Italian-speaking professionals who are passionate about financial technology and eager to grow their career within the rapidly evolving FinTech sector. If you are searching for Italian-speaking jobs that combine professional development, a competitive rewards package, and the excitement of working in one of Europe's most vibrant cities, this Spanish Speaking Customer Agent For Fintech position in Greece is the perfect fit for you.

Responsibilities

• Deliver professional, high-quality customer support to Spanish-speaking clients via phone, email, and live chat within a fast-paced FinTech environment.
• Assist customers with account setup, digital payment queries, transaction issues, and general platform navigation related to FinTech products and services.
• Investigate and resolve customer complaints and technical concerns in a timely, empathetic, and solution-oriented manner, ensuring full customer satisfaction.
• Guide users through digital financial tools, mobile banking features, and e-payment solutions, providing clear and accurate information at every interaction.
• Accurately document all customer interactions, case notes, and outcomes within the company's CRM system in compliance with FinTech industry standards and data protection regulations.
• Collaborate closely with internal teams including compliance, fraud prevention, and technical support to ensure seamless resolution of complex customer cases.
• Stay continuously informed about the company's evolving suite of FinTech products, platform updates, and industry regulations to deliver expert-level customer guidance.
• Identify recurring customer pain points and proactively communicate feedback to team leaders to support ongoing service improvement and product development.

Why Choose Greece?

Imagine finishing work and heading to a beach with crystal-clear waters, enjoying fresh Mediterranean cuisine, or exploring centuries of history and culture. Greece offers an incredible quality of life with over 300 days of sunshine each year, a relaxed lifestyle, welcoming communities, and a lower cost of living than many other European countries.

From vibrant cities like Athens and Thessaloniki to breathtaking islands and picturesque coastal towns, Greece combines exciting career opportunities with unforgettable experiences. Whether you enjoy outdoor adventures, world-renowned cuisine, rich cultural heritage, or simply a slower pace of life, Greece is the perfect place to build both your career and your lifestyle.

If you're looking for more than just a job, this is your chance to start a new adventure in one of Europe's most beautiful countries.

Requirements

• Native or fluent Spanish language proficiency, both spoken and written, is essential for this role — all customer interactions will be conducted in Italian.
• A valid EU passport or the legal right to work and reside within the European Union (mandatory requirement).
• A genuine interest in or prior experience within the FinTech, banking, digital payments, or financial services industry is highly advantageous.
• Demonstrated experience in customer service, customer support, or a client-facing role, preferably within a technology or financial services environment.
• Strong written and verbal communication skills with the ability to explain complex FinTech concepts clearly and confidently to customers of all technical backgrounds.
• Excellent problem-solving abilities, a high level of attention to detail, and the ability to multitask effectively within a deadline-driven environment.
• Proficiency in English at a working level is required for internal communication and training purposes.

Benefits

• Fully Paid Relocation Package to help you settle into your new home
• Competitive Monthly Salary with excellent earning potential
• Monthly Performance Bonus to reward your achievements
• Fully Paid Training with ongoing professional development
• Comprehensive Health Insurance coverage
• Two Additional Salaries Paid Every Year
• Opportunities for Career Growth and Advancement
• Supportive International Work Environment
• And Many More Great Benefits...