Job Description

Workster is partnering with a global leader in digital advertising solutions to recruit a Spanish-Speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

Your Role

• Handle end-to-end troubleshooting for advertising products via email and chat.

• Diagnose issues related to campaigns, platform tools, and product features.

• Drive query resolution by collaborating with internal Product, Operations & Engineering teams.

• Provide timely, accurate updates to ensure high customer satisfaction.

• Identify opportunities to improve the user experience from day one.

• Ensure service quality by meeting productivity, SLA, and case-handling standards.

• Educate advertisers on features, best practices, and common issue types.

• Maintain proactive, professional communication throughout the case journey.

• Share insights, trends, and feedback to support continuous improvement.

Your Qualifications

• Native or C2 level Spanish-Speaking B2B Advertising Support Specialist, plus good English (around B2).

• Some experience with online campaigns or digital marketing — you don’t need to know everything, just be comfortable with the basics.

• Familiarity with social media platforms and interest in online advertising.

• Previous experience in customer support or a contact center is a plus, but not mandatory.

• Comfortable analyzing issues, problem-solving, and paying attention to detail.

• Ability to work both independently and as part of a collaborative team.

• A degree in Marketing or a related field is helpful but not required — practical experience also counts.

• A proactive, customer-focused mindset and willingness to learn.

The Offer

• Full-time employment with comprehensive, fully paid training.

• Monday to Sunday | 07:00–19:00

• Attractive base salary

• Relocation support package to help you settle into life in Lisbon

• Private health insurance and other benefits

• Opportunity to work for a globally recognized brand and enhance your CV

• A vibrant and multicultural work environment

• Modern office in central Lisbon, easily accessible and well-equipped