Job Description

Are you an energetic leader who enjoys connecting with people, developing high-performing teams, and delivering exceptional guest experiences? If you're passionate about sales, leadership, and helping families discover unforgettable vacation opportunities, we invite you to explore this exciting career opportunity.

We welcome bilingual English/Spanish speakers and recognize the value they bring in creating meaningful connections with our diverse guests and owners.

At Hilton Grand Vacations, you'll find a supportive culture, exceptional training, growth opportunities, and industry-leading benefits designed to help you succeed both professionally and personally.

Why You'll Love Working with Us

• Exciting earning potential of $150,000 and above.
• Outstanding health care options that all team members are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care).
• Paid Time Off (PTO) that allows for adventure, rest, relaxation and recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers up to 30 room nights per year at highly discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share up to 70 additional discounted room nights per year and so much more!

What You'll Do

As a VIP Sales Lead, you will play an important leadership role by supporting the VIP Sales Manager and helping drive team success while delivering exceptional guest experiences.

Responsibilities include:

• Partnering with the VIP Sales Manager to achieve sales goals and maximize team performance
• Engaging and educating guests on Hilton Grand Vacations Ownership and Vacation Introductory Packages
• Leading by example through outstanding sales presentations and guest interactions
• Coaching, mentoring, and motivating VIP Sales Executives to achieve their full potential
• Assisting with Vacation Program Agreements while ensuring compliance with company guidelines
• Ensuring presentations are delivered consistently and effectively
• Gathering guest feedback and providing insights to improve products, presentations, and overall guest satisfaction
• Monitoring team metrics, performance standards, and individual goals
• Assisting with resolving guest concerns quickly and professionally
• Supporting operational changes and adapting in a fast-paced, results-driven environment
• Building strong relationships with guests from diverse backgrounds and cultures

What You'll Bring

• Bilingual English/Spanish communication skills highly preferred
• Experience working with multicultural and diverse customer populations
• Ability to confidently present information and build rapport in both English and Spanish
• High School Diploma or GED required (higher education preferred)
• Minimum of 5 years of customer service experience
• 1 to 3 years of sales experience required; 3+ years preferred
• Previous leadership, coaching, mentoring, or team development experience strongly preferred
• Excellent communication, relationship-building, and motivational skills
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Active Nevada Timeshare or Real Estate License preferred
• Previous experience in vacation ownership, hospitality, or tourism industry preferred

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to providing reasonable accommodation for individuals with disabilities during the application, interview process, and employment. Please contact us to request accommodation.