Job Description
Mercier Consultancy is excited to announce an opening for a Spanish Player Support Specialist to join our vibrant gaming department in Sofia, Bulgaria! In this role, you will be the main support contact for our Spanish-speaking gaming community, providing outstanding assistance and ensuring a high-quality gaming experience.
As a Player Support Specialist, you will handle player inquiries, troubleshoot game-related issues, and contribute to creating a friendly and positive atmosphere for our players. We are looking for passionate individuals who possess strong communication skills and a dedication to customer service.
Responsibilities
- Provide exceptional support to Spanish-speaking players through email, chat, and social media
- Address technical issues, gameplay questions, and account-related inquiries
- Maintain accurate documentation of player interactions and support requests in our database
- Collaborate with internal teams to effectively resolve complex player concerns
- Collect and relay player feedback to the development team for product improvements
- Create a welcoming and engaging community experience for players
- Stay informed about the latest gaming trends and developments relevant to our products
Requirements
- Fluency in Spanish and English, both written and spoken
- Exceptional communication and customer service skills
- Prior experience in player support or customer-facing roles is a plus
- A strong passion for gaming and an understanding of gaming culture
- Strong problem-solving skills with keen attention to detail
- Able to work independently as well as in a collaborative team environment
- Familiarity with customer support software and gaming platforms is advantageous
Benefits
- Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
- Fully paid training sessions from the office
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
