Job Description

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position provides foreign language interpretation, written translation and assists in education for non-English speaking customers, students or participants of the organization. Challenges include accurately interpreting and communicating information in an unbiased, clear and concise manner with patients, families, healthcare staff and physicians.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Interprets communication between the staff and non-English speaking population.
• Translates written educational materials and documents in accordance with readability guidelines.
• Follows up with the non-English speaking population to inquire about the status of individual patients and answers questions.
• Assists the non-English speaking population in completing medical, financial and related forms.
• Escorts non-English speaking population to the appropriate service area.
• May provide patient education and discharge planning in conjunction with nursing and rehabilitation staff.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined above.

• Demonstrated ability to accurately interpret and translate verbal and written text.

• Demonstrated human relations and effective communication skills.

• Ability to work independently in an efficient, productive manner maintaining composure and sensitivity in accordance with the environment of health care services.

Qualifications

Required

• Associate's degree in a foreign language, or equivalency.

Qualifications (Preferred)

Preferred Qualifications- Knowledge of medical terminology and healthcare processes.- Previous experience providing interpretation or translation services in a healthcare environment.- Completion of a recognized medical interpreter training program.- National medical interpreter certification is preferred.Specific qualifications may vary based on the department, patient population, and operational needs of the position.Working Conditions and Physical DemandsEmployees must be able to perform the essential functions of the position, with or without reasonable accommodation.This position is primarily performed in a healthcare environment and may require prolonged periods of sitting, standing, and walking throughout the facility. The employee may occasionally lift, carry, push, pull, or otherwise move objects weighing up to 10 pounds.The position may require travel between patient care areas and exposure to the routine environmental conditions of a healthcare setting. Night-shift work, including weekends and holidays, may be required based on departmental needs.

Physical Requirements

Color Determination, Far Vision, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Walking