Job Description

If you’re looking to grow and be inspired, as a Customer Service Representative, you will make use of your skills to support our clients in different areas of finance. Play an active role in upholding client guidelines, advocating for, and engaging in the continuous improvement of services offered to all users.

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. There is a real career and personal growth potential. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

🚀 And now, we’re offering a €1,000 signing bonus! Don’t miss out—apply today!

Responsibilities:

As a Customer Service Representative, you will:

• Provide assistance through phone, email, chat, or social media platforms.
• Answer questions about features, functionality, and account setup.
• Help customers resolve app-related technical issues, such as login errors or payment delays.
• Guide users through the account creation or identity verification process.
• Build and maintain a positive customer experience by being empathetic and professional.
• Escalate unresolved or complex issues to higher-level support or technical teams.

Requirements

• Have a High level of Spanish (Oral and written) and are fluent in English (C1)

• Have strong analytical and troubleshooting skills to resolve customer queries effectively
• Be familiar with mobile apps, digital payments, and online platforms
• Have the ability to understand customer concerns fully and provide appropriate solutions.
• Previous experience in customer service, support roles, or call centers is often preferred.

Benefits

• Competitive salary and performance bonus
• Meal allowance
• Transport allowance
• Working rotating shifts
• Central location in Lisbon, Portugal
• Full paid training on the company and the project you'll be working on
• Free private health insurance after 6 months.