Job Description
Mercier Consultancy is seeking a dedicated Spanish Speaking Customer Service Representative for our Client's Logistics & Delivery Service Department. This position offers a unique opportunity to relocate to Greece and be part of a dynamic team managing customer support for logistics and delivery operations.
In this role, you will provide exceptional service to Spanish-speaking customers, assisting with inquiries related to shipping, delivery status, and problem resolution. Your communication skills and customer-oriented approach will be essential in ensuring smooth logistics processes and customer satisfaction.
Responsibilities
- Provide high-quality customer service in Spanish regarding logistics and delivery inquiries
- Assist customers with tracking shipments, delivery schedules, and resolving delivery issues
- Coordinate with internal teams and external partners to address customer concerns promptly
- Document all customer interactions and maintain accurate records in the CRM system
- Contribute to process improvements by collecting customer feedback
- Remain informed about company services, policies, and logistics procedures
Requirements
- Fluency in Spanish and English, with excellent verbal and written communication skills
- Strong customer service orientation with problem-solving abilities
- Prior experience in logistics, delivery, or customer service roles is preferred
- Willingness to relocate to Greece
- Ability to manage multiple customer inquiries efficiently in a fast-paced environment
- Detail-oriented with strong organizational and multitasking skills
- Familiarity with CRM systems and customer support software is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
