Job Description

Mercier Consultancy is looking for a motivated Spanish Customer Service Representative to join our team supporting a leading E-Commerce platform. This role is based in Greece with fully paid relocation assistance. As a key member of the customer service team, you will provide outstanding support to Spanish-speaking customers, ensuring their inquiries and issues are resolved efficiently and professionally.

This is an excellent opportunity for individuals with strong communication skills and a passion for e-commerce to grow their career while experiencing life in Greece.

Responsibilities

• Provide excellent customer service to Spanish-speaking clients.
• Assist customers with orders, payments, shipping inquiries, and returns.
• Resolve customer issues promptly and professionally.
• Maintain accurate records of customer interactions in CRM systems.
• Collaborate with internal teams to improve service delivery.
• Participate in ongoing training to stay updated on product knowledge and customer service best practices.

Requirements

• Fluency in Spanish and English, both written and verbal.
• Excellent communication and problem-solving skills.
• Previous experience in customer service, preferably in e-commerce, is an advantage.
• Willingness to relocate to Greece; full relocation costs covered.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong organizational skills and attention to detail.
• Positive attitude and customer-focused mindset.

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• And More...