Job Description

Position: Spanish Customer Service Agent

RayaCX is a leading customer experience management company based in 6th of October City, Egypt. We provide innovative and customized solutions to help businesses improve their customer interactions and enhance their overall customer experience. Our team of dedicated professionals is committed to delivering exceptional service and exceeding our clients' expectations.

We are currently seeking a Spanish Customer Service Agent to join our team . As a Spanish Customer Service Agent, you will be responsible for providing excellent customer service and support to our Spanish-speaking clients. You will handle a high volume of inbound and outbound calls, responding to customer inquiries, resolving issues, and providing product and service information.

Key Responsibilities:

- Handle a high volume of inbound and outbound calls in a timely and professional manner

- Provide exceptional customer service and support to Spanish-speaking clients

- Respond to customer inquiries and resolve issues effectively and efficiently

- Educate customers on products and services offered by our clients

- Accurately document all customer interactions and maintain customer records

- Collaborate with team members and other departments to ensure customer satisfaction

- Meet and exceed individual and team performance targets

- Continuously update knowledge of company products, services, and policies

- Adhere to company policies and procedures at all times

Requirements:

- Fluency in Spanish (both written and verbal)

- Excellent communication skills and phone etiquette

- Previous experience in a customer service or call center role is preferred

- Ability to work in a fast-paced environment and handle a high volume of calls

- Strong problem-solving and decision-making skills

- Attention to detail and ability to multitask

- Proficient in Microsoft Office and other computer applications

- Availability to work flexible hours, including evenings and weekends

- Must be able to commute to 6th of October City, Egypt

- Graduates, undergrad and gap year

Contract Details:

If you are a fluent Spanish speaker with a passion for customer service and are looking for a challenging and rewarding opportunity, we would love to hear from you. Apply now to join our dynamic team at RayaCX!