Job Description

Mercier Consultancy is seeking a Spanish Customer Expert to join a renowned vehicle manufacturer based in Athens, Greece. This role offers a fully paid relocation package, providing an outstanding opportunity to grow your career in the automotive industry while living in a vibrant city.

As a Customer Expert, you will provide dedicated support to Spanish-speaking customers by addressing their inquiries, resolving concerns, and ensuring a positive customer experience with the brand’s products and services.

Responsibilities

• Respond to customer inquiries and provide support in Spanish through various channels
• Assist customers with product information, orders, servicing, and issue resolution
• Manage and resolve complaints professionally and efficiently to maintain customer satisfaction
• Collaborate closely with technical and operational teams for effective problem solving
• Maintain comprehensive and accurate records of customer interactions
• Participate in ongoing training to deepen product knowledge and improve service quality

Requirements

• Fluency in Spanish and English, both written and spoken
• Experience in customer support or service roles, preferably in the automotive or manufacturing sector
• Excellent communication, problem-solving, and interpersonal skills
• Customer-centric approach with professionalism and patience
• Ability to work efficiently in a fast-paced, team-driven environment
• Willingness to relocate to Athens, Greece with fully paid relocation
• Strong organizational skills and attention to detail

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Free Greek lessons
• And More!