Job Description

Build Your Career with Sutherland

Looking for a job that fits your lifestyle while offering long-term career opportunities?

At Sutherland, you'll join a global leader in Customer Experience, working with one of the world's leading consumer technology brands. Whether you're starting your career or looking for a fresh challenge, we'll provide the training, support, and development you need to succeed.

No previous technical support experience? No problem—we'll teach you everything you need to know.

What You'll Do

• As a Customer Experience & Technical Support Advisor, you'll help Spanish-speaking customers get the most from their devices and smart technology.
• Your day-to-day will include:
• Providing support via phone and email in Spanish and English.
• Assisting customers with product setup and troubleshooting.
• Resolving connectivity and basic technical issues.
• Delivering an outstanding customer experience on every interaction.

Qualifications

What We're Looking For

• Spanish proficiency at B2 level.
• English proficiency at B2 High (B2H) / C1 level.
• Excellent communication and customer service skills.
• Interest in technology and consumer electronics.
• Basic knowledge of Wi-Fi, mobile devices, or connectivity is an advantage.
• Positive attitude and willingness to learn.
• Availability to work from our office in Sofia.
• Schedule: Monday to Sunday, between 10:00 and 19:00.

Additional Information

Why Join Us?

• Choose the schedule that suits you: 6, or 8-hour shifts.
• Permanent employment contract.
• Competitive salary.
• Fully paid training.
• 21 days of paid annual leave.
• Additional health and life insurance.
• Meal vouchers.
• Company-paid lunch in the office three days per week.
• Employer-sponsored professional certifications to boost your skills and career.
• Clear career progression and internal promotion opportunities.
• Modern office, supportive colleagues, and an international work environment.