Strada

Spanish Customer Care Senior Associate

Strada  •  Granada, ES (Onsite)  •  7 days ago
Expired
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Job Description

Performs all life-cycle payroll transactions and activities to ensure the processing of an accurate and timely payroll. Displays decision-making skills that support company and payroll policies.

Key responsibilities:

  • Independently process payroll from end to end according the defined standards and client requirements including all associated payroll tasks
  • Monitor and manage ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines and do not exceed expected thresholds
  • Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities
  • Be able to understand and interpret a payslip
  • Be able to understand and follow the payroll calendar
  • Identify deviations from the standard scope of service and act accordingly including the identification and support of change request opportunities
  • Ability to recognize and deal appropriately with sensitive and confidential information
  • Produce and understand standard and client specific payroll reports including statutory year end reporting needs
  • Review and validate data for accuracy and completeness and initiates corrections per the defined standards
  • Answer payroll related questions and requests
  • Support and execute SOC1 Controls
  • Maintain and apply defined work instructions (DWIs)
  • Perform Transactions with Third parties
  • Provide clear knowledge transfers to peers
  • Support the Root Cause Analysis (RCA) process
  • Support and manage system maintenance testing
  • Support technical issue coordination and resolution
  • Maintains current knowledge of legislation requirements; system updates, changes and overall payroll procedures
  • Participates in projects and activities as needed and assigned

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

Strada

About Strada

With over 30 years as a global people, payroll, and technology leader, Strada specializes in removing complexity to simplify workforce management. With solutions designed and built with people at the center, we deliver accuracy and confidence at scale.​

With 1,400 customers in over 180 countries, we have the expertise to help organizations move forward and unlock new possibilities. Wherever you are on your transformation journey, Strada is with you every step of the way.​

Strada. From Pay to Possibility​™

Industry
IT & Software
Company Size
5,001-10,000 employees
Headquarters
The Woodlands, Texas
Year Founded
Unknown
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