Job Description

Ipsos Interactive Services

In our world of rapid change, the need for reliable information to make confident decisions has never been greater. Ipsos is a global market research company that believes clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth. We base our partnership on advanced technological solutions and methodologies led by industry experts. Ipsos Interactive Services (IIS) is the operations division that offers a full range of online, survey-based services to our internal Client Service team members.

As a Spanish Bilingual Market Research Interviewer, you will play a crucial role in our Call Center Canada department. Your main responsibility will be to conduct telephone surveys with respondents in the US and Canada, covering various topics such as buying habits, customer satisfaction, and social issues. This role offers a unique opportunity to contribute to our client's projects and build lasting relationships. There is no telemarketing or sales involved.

This role is available exclusively to individuals living in Alberta or Manitoba who are legally authorized to work in Canada.

• Make outgoing calls to recruit respondents for our research panel.
• Assist panel members with inquiries, portal access, and troubleshooting.
• Conduct telephone surveys, reading questionnaires aloud and accurately recording responses.
• Maintain a courteous and professional customer service approach.
• Ensure efficient time management and organization of survey tasks.
• Provide support and assistance to respondents during surveys.
• Adhere to Ipsos' high-quality standards and guidelines for market research.
• Collaborate with the research team to ensure smooth survey operations.
• Stay updated on industry trends and best practices in market research.
• Fluent in reading, writing, and speaking both English and Spanish.
• Minimum typing speed of 45 words per minute with 90% accuracy.
• Prior experience in a call center, customer support, or phone interviewing is required.
• Experience in Help Desk or Technical Support is an asset.
• Self-motivated with a positive attitude and excellent communication skills.
• Excellent time management and organizational skills.
• Comfortable speaking on the phone and interacting with respondents.
• Ability to work independently and manage a flexible schedule.
• Access to a private and quiet workspace, meeting our computer and internet requirements.
• Willingness to work a minimum of 3 shifts per week, including one weekend shift.
• Flexibility to amend schedule each week
• Expected working hours are 4:00 – 11:00 pm

What you’ll need:

• Have a private and quiet workspace
• Desktop or laptop computer with minimum Microsoft Windows 11 operating system
• (Mac or tablet not supported; Windows 11 S Mode not supported)
• Minimum computer requirements are 1.1 GHz and 512 MB RAM
• Broadband or high-speed DSL, cable or satellite internet connection.
• Able to run Windows Updates regularly to keep system current with latest security updates from Microsoft
• Antivirus software. Only one antivirus program installed. (Avast and Kaspersky not supported)
• Landline telephone or cell phone including a headset with microphone that connects to your telephone equipment. Excellent sound quality required.

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!

What’s in it for you: 

At Ipsos you’ll experience opportunities for Career Development, a flexible workplace policy, and a strong collaborative culture. 

To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | CA 

 Inclusive Workplace Commitment  

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do. 

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual. 

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability. 

#LI-MC1 #LI-Remote #IpsosCanada

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!