Job Description

About the Role:

Snapscale is looking for a reliable and detail-oriented Spanish/English Bilingual Healthcare Virtual Assistant (HVA) to support the daily front office operations of a US-based healthcare clinic.

This role focuses on patient onboarding, scheduling, insurance verification, referrals, patient communication, and administrative support. The ideal candidate is a proactive multitasker who can communicate confidently with Spanish- and English-speaking patients while maintaining accurate records and providing excellent patient service.

Responsibilities may include:



• Manage patient onboarding, forms, demographics, and payer information.
• Verify insurance eligibility, benefits, and self-pay status.
• Handle incoming calls, messages, referrals, and patient inquiries in English and Spanish.
• Schedule, reschedule, and manage patient appointments and waitlists.
• Support plan-of-care scheduling and patient coordination.
• Monitor eligibility and obtain authorizations when applicable.
• Assist with medical records requests and general billing or account concerns.
• Support virtual patient check-in/check-out and time-of-service payment collection.
• Collect and document outstanding patient balances.
• Assist with payment reconciliation and correct demographic or claim information when needed.
• Prepare correspondence and reports.
• Escalate scheduling, onboarding, insurance, payment, documentation, or patient concerns to the appropriate team.
• Maintain accurate patient information and follow HIPAA and healthcare compliance requirements.

Perks:



• HMO upon completion of 3 months
• Attendance bonuses and employee incentives
• Referral Bonus
• 24 leave benefits
• Free lunch onsite
• Transportation or internet allowance
• Annual salary increase based on performance appraisal
• Career growth and development opportunities
• Fun and supportive work environment

Requirements

• Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Patient Coordinator, Medical Receptionist, Medical Administrative Assistant, or similar healthcare role.
• Fluent in both English and Spanish, with strong verbal and written communication skills.
• Experience with patient onboarding, scheduling, insurance verification, or healthcare front office operations is preferred.
• Experience using EMR/EHR or Practice Management Software.
• Proficiency in Google Workspace and other computer-based applications.
• Excellent attention to detail and accurate data-entry skills.
• Highly organized with strong prioritization and follow-through.
• Comfortable communicating with patients, providers, clinic staff, and insurance payers.
• Able to handle confidential patient information and follow HIPAA requirements.
• Able to work independently while maintaining productivity and accuracy.
• Must be willing to work onsite in Davao.