Key Responsibilities

Member Experience

• Deliver exceptional service to Members and Guests at all times.

• Welcome Members warmly by name whenever possible and create a friendly, engaging environment through genuine conversation.

• Build positive relationships with Members by anticipating needs and providing personalized service.

• Escort spa guests throughout the locker room and spa facilities while explaining amenities and services.

• Ensure Members feel comfortable, relaxed, and cared for throughout their visit.

Juice & Smoothie Bar / Lounge Service

• Operate the Ladies Lounge juice and smoothie bar.

• Prepare smoothies, juices, coffees, teas, and other beverages according to Club standards.

• Take food and beverage orders accurately and provide attentive lounge service.

• Maintain cleanliness, organization, and inventory of the beverage station.

• Deliver prompt, courteous service while maintaining presentation standards.

Spa & Locker Room Operations

• Maintain impeccable cleanliness throughout the locker room, spa, lounge, treatment rooms, showers, vanities, restrooms, and outdoor relaxation areas.

• Restock towels, robes, sandals, lockers, toiletries, water, beverages, amenities, and retail displays throughout the day.

• Remove soiled linens and maintain organization of the linen room.

• Ensure treatment rooms are properly reset and prepared between services.

• Monitor facility appearance continuously and address cleanliness concerns immediately

Team Support

• Serve as a liaison between Spa Coordinator, Therapists, and Members by communicating schedule updates, member arrivals, special requests, and operational needs.

• Assist therapists with room turnovers and operational support to ensure appointments remain on schedule.

• Support Spa Coordinator during busy periods by answering phones, assisting Members, or directing guests as needed.

• Assist with monthly linen and inventory counts.

• Support fellow team members throughout the spa whenever additional assistance is needed.

Operational Excellence

• Work efficiently in a fast-paced environment while maintaining a calm, positive attitude.

• Prioritize multiple tasks without sacrificing service quality.

• Demonstrate initiative by identifying tasks that need attention without waiting for direction.

• Maintain all health, sanitation, and safety standards.

• Perform additional duties as assigned.

Skills & Qualifications

• Previous hospitality, luxury service, restaurant, lounge, country club, or spa experience preferred.

• Outstanding customer service and interpersonal skills.

• Naturally outgoing personality with the ability to engage Members in friendly conversation while maintaining professionalism.

• Strong multitasking, organization, and time management skills.

• Ability to remain composed and productive during high-volume periods.

• Self-motivated with excellent attention to detail.

• Ability to work independently while contributing positively to a team environment.

• Excellent verbal communication skills.

• Professional appearance and demeanor.

• Ability to lift up to 40 pounds and remain standing and walking for extended periods.

• Flexible schedule, including weekends, evenings, and holidays.

Core Competencies

• Luxury Member Service

• Relationship Building

• Hospitality & Communication

• Teamwork & Collaboration

• Initiative & Accountability

• Multitasking

• Time Management

• Organization

• Adaptability

• Attention to Detail

• Professionalism Under Pressure

Physical Requirements

• Frequently stand and walk for extended periods.

• Lift, carry, and move linens, supplies, and inventory up to 40 pounds.

• Bend, reach, kneel, and perform repetitive cleaning and stocking tasks.

• Work in both indoor and outdoor environments.