Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

SPARECEPTIONIST

The Four SeasonsResortLāna’iis lookingforaSpa Receptionistwho sharesa passion for excellence and who infusesenthusiasm into everything they do.Ourteamshave the opportunity toshape our guest experience by providing exceptional knowledge of the Resortand exemplifying the Golden Rule in each interaction.Work authorizationrequired

HAWANAWANA SPA

HawanawanaSpa, with a line-up of exclusive world-class spa brands including Eminence,Knesko, OSEA, Shankara and HydraFacial, offers a menucomprisinga careful selection of treatments, combining tradition with innovation. Offeringanholistic relaxation experience for guests – Four Seasons Resorts Lana’i also features two fitness and yoga facilities – both with fabulous ocean views. Guests looking to add fitness to their wellness regime can explore our comprehensive fitness and yoga programs that include Personal Training, Kettlebell Power, Full Body Conditioning, Core Conditioning, Tai Chi, and Anti-Gravity Yoga (Aerial Yoga)

WHAT YOU’LLDO

The Spa Receptionist serves as the first point of contact for spa guests, providing a warm welcome and orientation upon arrival. This roleis responsible forbooking spa, wellness, and recreational services, managing guestcheck‑inandcheck‑out, and delivering consistently courteous, efficient, and professional service.Responsibilities include, but are not limited to:

• Anticipateguest needs,ascertainsatisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests

• Clearly communicate, accurately book, and effectively sell all spa, fitness, and wellness services and products, including massages, facials, specialty treatments, salon services, personal training, and retail offerings

• Utilize all required computer and reservation systems to manage bookings and guest information

• Balance therapist and treatment room schedules to maximize spa productivity whilemaintainingfairness and adherence toestablishedscheduling guidelines

• Welcome and orient guests, providing personalized tours of the entire spa facility

• Assistin locker room and relaxation areas as needed to ensure a serene, clean, and welcoming environment

• Support daily financial operations, including reconciling spa charges, handling cash transactions, and processing hotel postingsin accordance withprocedures

• AndMore!

WHAT TOBRING

• Successful candidate mustpossesslegal work authorization in United States

• The hospitality business functions seven (7) days a week, twenty-four (24) hours adayand scheduled days and times may vary based on need. Holidays and weekends availability isrequired

• CPR Certificationispreferred

• Ability to stand for extended periods,lift upto60lbs, and push/pull as needed during shifts

• Requires a working knowledge of computer programs (i.e.Word, Excel, Outlook, Teams), phone service skills, interpersonal andgood communicationskills, ability to multi-task

JOIN OUR ‘OHANA & ENJOYOUR AMAZING BENEFITS:

• Hourly Rate:$2539

• 100% Employer contributed Medical, Dental, and Visionbenefits

• Competitive wages and other benefits (Retirement Plan, Wellness Credit,etc) as well as Paid Time Off & Holiday Pay

• Inclusive and diverse employee engagement & recognition events all year-round

• Complimentary stays and exclusive discounts at Four Seasons Worldwide

• ComplimentaryEmployee Meals &Dry Cleaning for Employee Uniforms

• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources

• Comprehensive learning and development programs to help you master your craft

• Energizing Employee Culture where you are encouraged to be your true self!

• And so much more!

We look forward to receiving your application!

Please note that due to thelarge numberof responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about whatit'slike to work at Four Seasons Resorts Lana’i, visit us:

Twitter: https://twitter.com/FSLanai

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf