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  Create, update, triage, and manage incident tickets using ServiceNow.
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  Monitor network events, alarms, outages, degradations, and element management failures in real time across multiple tools.
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  Perform incident correlation, alarm analysis, and fault analysis to identify impacts, isolate root causes, and support timely resolution.
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  Support fault isolation activities, including testing, troubleshooting, localization, logging, assignment, and identification of failed systems, circuits, hardware, software, or facilities.
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  Coordinate with internal teams, service providers, other NOCs, government stakeholders, and customers to restore service and meet DISN and customer SLA requirements.
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  Support reroute and normalization of services and circuits during outages, degradations, and Authorized Service Interruptions.
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  Document reroutes, updates, restoration actions, and incident progress in ticketing systems and the configuration management database.
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  Provide global situational awareness and timely updates to leadership, customers, and impacted communities.
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  Escalate incidents between Tier I and Tier II teams while maintaining customer coordination, ticket updates, and status reporting.
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  Record, assess, track, and monitor incident tickets escalated to operational infrastructure teams.
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  Verify service restoration after customer-initiated tickets are resolved.
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  Assist with maintaining a known error database documenting defects, failures, root causes, repair actions, and workarounds.
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  Provide 24/7/365 sustainment support for outages, service degradations, and Tier I/Tier II support needs.
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  Support training, SOP improvement, tool capability feedback, and junior network controller development.
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  Provide technical advice to peers, leadership, other NOCs, and customers for complex issue resolution.
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  Resolve multi-layer technical issues that may cross multiple NOCs, domains, or operational areas.
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  Support DISN technologies including routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, optical switching, and related systems.

Requirements

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  Security+ CE or equivalent DoD 8570 IAT Level II certification required at start.
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  Ability to support a 24/7/365 rotating shift environment.
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  High school diploma with 3–5 years of relevant experience.
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  Experience in one or more areas such as alarm surveillance, fault management, LAN maintenance, performance management, network monitoring, ticket queue management, incident escalation, or service restoration.
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  General understanding of transport and IP network topologies.
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  Advanced knowledge in four or more areas such as routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, or optical switching.

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  Experience supporting DISA, DISN, DoD, GIG, DGOC, or other mission-critical network operations environments.
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  NOC, transport, IP, cyber transport, or network sustainment experience.
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  Familiarity with ServiceNow or similar incident management tools.
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  Experience coordinating with customers, government stakeholders, service providers, and other NOCs during outages or service degradations.
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  Strong troubleshooting experience across circuits, routers, switches, crypto, optical transport, voice/video, and related infrastructure.
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  Ability to clearly communicate technical updates during high-impact incidents.
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  Experience supporting SOPs, training, tool improvements, or junior technician development.

Benefits

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  Paid Time Off  PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
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  Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
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  Payroll: Paid Bi-Monthly.
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  401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
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  Individual or company-wide performance and recognition awards (Quarterly

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  UNITED HEALTHCARE PPO, extensive national coverage.
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  INCLUDES: Medical/Dental/Vision/HSA.
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  Eligible on the first of the month, immediately after the start date.
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  Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.

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  Training & Career Development Reimbursement of Tuition and training needed to support career development.
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  $150 monthly reimbursement contribution paid monthly towards parking expenses.
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  Receipts must be submitted by the close of business on the 25th of each month.
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  Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.

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  Performance bonus – Project-based
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  Yearly bonus – Company based