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  Create, update, and manage incident tickets using ServiceNow.
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  -Monitor network events, alarms, and element management failures in real time across multiple monitoring tools.
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  -Analyze alarms, correlate fault information, identify impacts, isolate root causes, and support resolution of network issues.
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  -Support fault isolation activities, including testing, troubleshooting, fault localization, logging, and assignment.
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  -Identify failed network elements, including systems, hardware, software, circuits, and facilities.
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  -Coordinate with internal teams, customers, government stakeholders, and service providers to restore network services.
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  -Verify service restoration after customer-initiated tickets are resolved.
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  -Support network/service restoration, reroutes, normalization of circuits, and outage/degradation tracking.
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  -Document reroutes and service-impacting actions in the CMDB.
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  -Provide updates on outages, degradations, and incident tickets until resolution or path to resolution is documented.
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  -Provide 24/7/365 sustainment support for outages, degradations, and Tier 1/Tier 2 operational issues.
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  -Escalate incidents between Tier I and Tier II, including fault escalation, customer coordination, communications, ticket updates, and status reporting.
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  -Provide timely situational awareness to leadership and impacted communities using approved communication methods.
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  -Work directly with shift leads and O&M leadership for operational guidance.
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  -Support training, SOP improvement, tool usage, and knowledge sharing across the O&M team.
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  -Provide technical advice to peers and customers to help resolve complex network issues.
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  -Demonstrate proficiency across DISN technologies, including routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, and optical switching.

Requirements

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  U.S. citizenship required.
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  Security+ CE or equivalent DoD 8570 IAT Level II certification required at start.
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  Ability to work in a rotating 24/7/365 operational environment.
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  High school diploma and 2–4 years of relevant experience.
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  Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, or performance management.
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  General understanding of transport and IP network topologies.
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  Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, or optical switching.

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  Experience supporting DISA, DISN, DoD, GIG, DGOC, or mission-critical network operations environments.
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  Experience working in a NOC, transport, IP, cyber transport, or network sustainment environment.
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  Familiarity with ServiceNow or similar incident management platforms.
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  Experience coordinating with customers, government stakeholders, service providers, and technical teams during outages or degradations.
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  Experience with circuit reroutes, outage normalization, SLA tracking, CMDB updates, and service restoration documentation.

Benefits

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  -Paid Time Off  PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
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  -Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
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  -Payroll: Paid Bi-Monthly.
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  -401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
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  -Individual or company-wide performance and recognition awards (Quarterly

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  -UNITED HEALTHCARE PPO, extensive national coverage.
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  -INCLUDES: Medical/Dental/Vision/HSA.
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  -Eligible on the first of the month, immediately after the start date.
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  -Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.

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  -Performance bonus – Project-based
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  -Yearly bonus – Company based