Job Description

Key Responsibilities

Training & Development

• Design and conduct training programs for all spa therapists, including treatment techniques, service rituals, and product knowledge.

• Ensure all therapists are certified and competent in delivering spa treatments to brand standards.

• Conduct regular skill assessments, refresher training, and performance evaluations.

• Train new hires during onboarding and ensure smooth integration into the team.

• Keep updated with global wellness trends and introduce new techniques and treatments.

Operational Supervision

• Supervise daily spa operations and ensure smooth service flow.

• Monitor therapist performance, grooming, and professional conduct.

• Support scheduling, therapist allocation, and treatment room readiness.

• Ensure all treatment protocols are followed consistently.

Guest Experience

• Ensure personalized guest consultations and treatment recommendations.

• Handle guest feedback professionally and take corrective actions when necessary.

• Maintain high service standards that reflect luxury wellness experiences.

• Engage with VIP guests and support special wellness programs or packages.

Quality & Hygiene Standards

• Ensure strict adherence to hygiene, sanitation, and safety standards in all spa areas.

• Monitor cleanliness of treatment rooms, equipment, and spa facilities.

• Ensure proper use, storage, and handling of spa products and tools.

Product & Retail Support

• Train therapists on spa retail products and upselling techniques.

• Support retail sales initiatives and monitor performance.

• Ensure proper inventory handling and product knowledge across the team.

Key Competencies

• Strong expertise in spa therapies and wellness treatments

• Training and coaching skills

• Leadership and team supervision

• Guest-focused mindset

• Attention to detail and quality standards

• Communication and interpersonal skills

Qualifications & Experience

• Diploma or certification in Spa Therapy, Wellness, or related field

• Minimum 3–5 years of experience as a Spa Therapist, with at least 1–2 years in a supervisory or training role

• Strong knowledge of massage techniques, body treatments, and wellness practices

• Experience in luxury hotel or resort spa preferred

• Good command of English (Thai required)