Job Description

A little taste of your day-to-day:

• Delivering professional spa treatments, including massages, body treatments, and other therapies, in line with established standards and guest requirements.
• Welcoming guests, understanding their individual needs, and recommending suitable treatments and products.
• Conducting guest consultations before treatments and ensuring all relevant information and preferences are properly considered.
• Maintaining the highest standards of cleanliness, hygiene, and presentation within treatment rooms and all spa areas.
• Ensuring treatment rooms are fully prepared, stocked, and ready before each guest appointment.
• Providing professional advice to guests on spa treatments, products, and aftercare.
• Promoting spa services, treatments, and retail products to enhance the guest experience and support revenue generation.
• Handling guest feedback professionally and promptly, escalating any concerns when required.
• Ensuring all treatments are delivered in accordance with hotel procedures, brand standards, health and safety requirements, and spa operating guidelines.
• Working closely with the Spa team and other hotel departments to ensure a seamless guest experience.
• Maintaining accurate treatment records and following all required procedures for guest confidentiality and privacy.
• Supporting the overall daily operation of the Spa as required.

What We need from you

• Ability to build rapport with guests in a multicultural environment and passionate about creating an unforgettable guest experience.
• Previous demonstrated experience in a 5-star hotel as a Spa Therapist, preferably within an upscale or luxury hotel.
• Ability to read, write, speak, and understand the English language to effectively communicate with guests.
  

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.